What problems do reviewers report when signing in?

Many describe being locked out after failed login attempts, trouble resetting passwords, or being unable to access accounts despite entering their details. Some say these access problems prevented them from playing games they had bought.

Does Ubisoft Connect work reliably for downloading and launching games?

Reviews frequently report problems with the launcher, including games that would not download, open, or remain accessible. Some reviewers say a particular game failed to launch even when other games worked.

How do reviewers describe Ubisoft customer support?

Many reviewers characterize support as slow or unhelpful. They report long waits, repeated requests for information, automated-seeming replies, cases closed without a resolution, and difficulty getting clear next steps.

Do reviewers report getting help after an account is hacked or locked?

Some reviewers describe difficulty recovering accounts after losing access or reporting a hack. They say support requests did not restore access or resolve related problems with games and in-game purchases.

What issues do reviewers describe with coupons, keys, and DLC?

Some report coupons rejected as invalid and say they could not get help redeeming them. Others describe content that appeared activated or owned but did not work, including a complaint involving a base game and add-on on different platforms.

Can Ubisoft games be played offline?

Some reviewers say they could not play single-player games without an internet connection or were prompted to sign in to access a game. Experiences may differ by game and setup.

Do reviewers report problems with bans or appeals?

Some reviewers describe disputed bans and unsuccessful appeals, including reports that they submitted evidence but did not get the outcome they sought. Others say they were left waiting for updates on support cases.

Ist Ubisoft seriös? Bewertungen & Rezensionen

Ist Ubisoft seriös?

Ubisoft hat eine Gesamtbewertung von 1,1 von 5 basierend auf 2.052 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,1 von 2.048 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 0% vergeben 4 oder 5 Sterne, 100% 1 oder 2 Sterne. Ubisoft hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

marmot

1 Bewertung

Verifizierte Bewertung

vor 2 Tagen

Still locked out

The login lockout kept me away even after I gave it time; coming back later didn't change a thing.

Verifizierte Bewertung

Corrina Kopf

GB2 Bewertungen

Bewertungsquelle

vor 5 Tagen

Ubisoft ubisoft ubisost

Ubisoft ubisoft ubisost, you have done nothing but my my life miserable, your games are full of cheaters, your games are full of bugs, if your reading this dont give them the time of day the light of night of the breath of fresh air, stay away from these criminals and save your time.

AMIR DGHAIS

TN1 Bewertung

Bewertungsquelle

vor 6 Tagen

I'm writing this to warn anyone…

I'm writing this to warn anyone considering buying Ubisoft games about their absolutely useless customer support. Here's my situation: I legally purchased Tom Clancy's Rainbow Six Siege on Steam back in December 2018. Recently, I discovered my Steam copy is linked to a Ubisoft Connect account associated with an email address I do not recognize and cannot access. Because of this, I literally cannot log in and play the game I paid for. I opened a support ticket and did everything they asked: I provided uncropped, full-screen screenshots of my Steam purchase history and receipt, exactly as instructed in their own help articles. I generated and attached the required launcher log file from my PC. What did I get in return? Automated, copy-paste responses. Zero human intervention. No resolution. They keep asking for the same files I've already sent. They keep sending the same template emails. Nobody has actually looked at my case. I'm not asking for a refund or a free game—I just want my account recovered so I can access the product I legally own. If you're thinking about buying a Ubisoft game, be aware: if anything goes wrong with your account, their support team will not help you. You will be stuck in an endless loop of bots. I've now formally requested escalation to a human agent and their Data Protection Officer, because this is a matter of account security and access to a purchased product. I'll update this review if anyone at Ubisoft ever actually responds like a human being. Avoid. Save yourself the headache.

Eleanor

1 Bewertung

Verifizierte Bewertung

vor 6 Tagen

A frustrating support loop

Really frustrating to have no chat option and then wait on email for help. When my issue was about getting a game connected, the reply didn't offer a useful next step, and another support case seemed to sit without attention. I just wanted a clear answer, not another loop.

Verifizierte Bewertung

Elena Bishop

1 Bewertung

18. Okt. 2026

Coupon went nowhere

A game coupon wouldn't redeem, and support dismissed it as bogus instead of helping. Pretty frustrating for something meant to be used.

Mokshagna Reddy Kethireddy

US2 Bewertungen

Bewertungsquelle

18. Okt. 2026

Log in

So when I tried to log in, I use multiple passwords for multiple accounts so no one can hack everything if they find one, so when trying to log in, it says, too many attempts, try again later, I come back about a hour later, still says that, I come back the next day an guess what, it still says that. I decide to just make a new account and when trying to log in, I went too fast and it said I have to try again later. Worst log in ever.

Joshua Dunmoye

ZA1 Bewertung

Bewertungsquelle

16. Okt. 2026

Ubiconnect is absolute garbage

Ubiconnect is absolute garbage. Keeps locking me out of my account arbitrarily. I wouldn't waste my money supporting this company. Quite possibly the worst game launcher ever created. I do not recommend purchasing their games at all. This has happened like 5 times in the past few weeks.

Shaun Read

US1 Bewertung

Bewertungsquelle

14. Okt. 2026

Terrible customer service stay away

Worst. Customer service. Ever. They don't have a chat option, so you have to wait for responses by email I signed up on my phone, big mistake, not knowing you can sign up thu xbox. I couldn't get it to connect to my xbox. NOT ONCE did they offer any advice on what to do. They wouldn't give me a refund either, even tho i didn't play for a single second. They stole money from me. Screw ubisoft

Mike

GR1 Bewertung

Bewertungsquelle

11. Okt. 2026

i could not reedem a coupon

i got a coupon for any ubisoft connect game and when i tried to redeem it it said invalid(it wasnt a scam) and when i called customer service they told me that the coupon was a scam and that there was nothing they could do

Shahid Oudrhi

BE1 Bewertung

Bewertungsquelle

10. Okt. 2026

vuilnis

Eerlijk, ik begrijp echt niet wat ze daar aan het doen zijn in hun headquarters. Maar het trekt op niets

Ubisoft

Ubisoft

Ubisoft