New owner of a contract, but two mistakes in a month
I'm a secretary at a church that had a contract with Commonwealth. Apparently they were acquired by UBEO almost a year ago, even though we were never made aware of that fact. I've called for service numerous times and they always answer the phone Commonwealth. They've now screwed up two different issues in a month's time. First, we had a system set up with our copier where when toner ran out, more was sent out automatically. Well, come to find out when our magenta ran out, they apparently hadn't included it in the last two shipments. I contacted the company and told them I needed it shipped out expeditiously and they said they would. It was supposed to come the day but hadn't arrived by the time I got off at 1:30. Because the pastor wasn't going to be back until about 3:00, I stayed at work on my own time and spent money to order lunch from GrubHub, just so I could be there until somebody else got back because UPS said the package was going to come by 4:30. Well, it turns out that UPS had the wrong address and so I wasted my time and my money waiting around for nothing, and now I don't have the color toner I need to do printing for people tomorrow. If UBEO had done their job correctly in the first place, we would never run out of toner. And then apparently they didn't give UPS our correct address for the shipment. Since our original contract was with Commonwealth, I'm going to talk to our trustees and see if we maybe want to go with someone else if this is the way things are going to go with UBEO.