Totalwargamer hat eine Gesamtbewertung von 1,5 von 5 basierend auf 33 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,6 von 30 Bewertungen) zusammen. Auf WebVouch: 33 Bewertungen. 6% vergeben 4 oder 5 Sterne, 91% 1 oder 2 Sterne. Totalwargamer hat dieses Profil noch nicht beansprucht.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
the order stayed in limbo, and each message only brought another vague assurance. When I tried to get a clear update, replies eventually stopped, so I had no idea whether anything was actually moving. The lack of communication turned a delayed purchase into a frustrating experience.
The order never showed up, and getting a refund took far too much chasing. The silence made the whole thing worse 😕
Months waiting, then chasing a refund. Not worth the discount.
It seems shocking to me that so many gaming retailers are so bad at fulfilling orders. Terrible service and terrible communication (zero basically) You'll end having to reverse your card transaction just to get your money back. Avoid at all costs. Waste of time and money
Ordered several paint pots plus a brush set back in June 2013. They sent the paint pots and part of the brush set 2 weeks later, telling me the rest of my order was delayed due to supply problems with Games Workshop, and that the rest of my order will follow a week later. A week passed and no brushes, so I email them and got the same reply, then they stopped replying to my emails altogether. I got my brushes five weeks after I placed the order, and only after I messaged them through their Facebook threatening to get in contact with Games Workshop. My advice If you are waiting for an order is to leave a message on their Facebook page. Their are many better places just as cheap with better customer service. Avoid at all cost!
I made an order back in April and after a few weeks my order still had not arrived, after contacting them they told me it would take at most another week, after a week still nothing and they tell me it could take a number of weeks, 4 months later still nothing so I cancel the order and request a refund, they said it would take 3-5 days or at most 30. 40 days later still no refund, apparently caused by 'a problem with the intermediary company', I still have not received my money back going on for 50 days since request. Do not order from this company, as they seem to have no intention of fulfilling it.
Didn't believe they could be as bad as the reviews suggested. I was wrong.
It's now nearly two months since I originally placed my order and nearly a month since I cancelled . Still no refund. I've bought from this company before and found them ok, but that was several years ago. I notice that I'm not the only recent customer, who placed an order, no way to ring them, the phone number given just went to a recorded message, telling people to email. emails were replied within 24 hours , all with the same bland messages saying that the order would be forfilled shortly (this did not happen). This companies behaviour is in sharp contrast to others in there sector
I made an order in December 2013 for my sons Christmas present. The discount was really good so we placed the order and the cash was immediately taken from my credit card. The order never arrived and I got quite concerned. I tried to phone them but no answer. I emailed on many occasions about the order and they apologised saying it was on it's way. It came to about April and I thought enough is enough. I asked for a refund, no problem they would refund the money asap. Of course this didn't happen and I had to keep on emailing them. Lots of excuses but no refund. I was relentless with my emails and I think they got fed up and eventually refunded my full payment in July 2014. Please avoid at all cost sometimes the discount seems to good to be true and in this case it was!!
Short story.: Pre-ordered, no show, over a month for a refund which had to be chased. Pre-ordered an Item, some GW stuff. Funds withdrawn immediately... Upon release date, nothing shows up... I can understand this... 48h later, nothing. Send off a quick mail asking if any problems, or if the item has been dispatched... Decided to browse the web and discovered the trail of horrendous experiences others have had with this company... but i gave them the benefit of the doubt, some reviews were a couple of years old, things could have changed?? right? Get reply stating that they've not received their items from the supplier, expected them today, but now not until tomorrow... Checking around and find a post from another customer, one who has been in touch with GW about not suppliying the items to TotWar.. GW reply stating they have ceased trading with this company, due to the number of complaints they receive as a result of this companies service.... I mailed GW directly to confirm which they did. Requested my order to be cancelled and an immediate refund applied. Order cancelled and mail stated Refund would take 3-5 days, but no more than 30 days!? Very odd.... But still.... 30 days later, still no refund, mailed to find out whats occurred, apparently "System Error".
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