Do reviews describe delivery as reliable?

Experiences vary. Some reviewers report prompt delivery, but many describe late or missing orders, tracking problems, or parcels delivered to the wrong place.

What do reviewers say about faulty or incorrect items?

Some reviewers say their items arrived in good condition, while others describe faulty, damaged, used, wrong, or incomplete products. Several report difficulty getting a satisfactory resolution.

How responsive is customer service?

Reviews are sharply divided. Some, particularly older reviews, describe prompt and helpful assistance, while many others report unanswered messages, long waits, or difficulty getting a clear answer when something goes wrong.

Are returns and collections straightforward?

Several reviewers report trouble arranging collections, finding or using return labels, or getting clear guidance about returns. Others say they were able to return an item, but some then had difficulty obtaining a refund.

Do reviewers report delays getting refunds?

Yes. Many reviewers say refunds were still outstanding after returns, cancellations, or missing orders, and describe repeatedly chasing for updates. A few report receiving a refund promptly.

Do reviewers find the products good quality?

Some reviewers praise the product quality, but others describe items that arrived damaged or faulty, or products that developed problems after use. The feedback is mixed rather than consistently positive.

Do reviewers report receiving replacements for product problems?

Some reviewers describe quick replacements or other satisfactory resolutions. Others report lengthy exchanges or no clear outcome when seeking help with faulty or damaged products.

Ist This Is It Stores seriös? Bewertungen & Rezensionen

Ist This Is It Stores seriös?

This Is It Stores hat eine Gesamtbewertung von 1,6 von 5 basierend auf 4.755 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,6 von 4.751 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 26% vergeben 4 oder 5 Sterne, 70% 1 oder 2 Sterne. This Is It Stores hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Nola

1 Bewertung

Verifizierte Bewertung

vor 2 Tagen

No delivery, no answer

Really disappointing: the order never arrived, and I couldn't get a clear answer about what happened. Being left without the item or a way to sort it out was frustrating.

Verifizierte Bewertung

Selma

1 Bewertung

vor 6 Tagen

Returned, still unresolved

Wrong item sent back, refund still pending. No reply to my messages, which made the whole return a headache 😕

Janet Crowley

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Still waiting

The order never arrived, and getting a useful answer took far more effort than it should. Disappointing.

Verifizierte Bewertung

Liam Hargreaves

1 Bewertung

Verifizierte Bewertung

4. Okt. 2026

No clear way forward

Faulty item, no clear way forward. Sorting out the problem took a string of messages, and I still couldn't get a proper answer or resolution. I kept trying to get someone to take ownership, but got nowhere. It shouldn't be this hard to fix an issue 😕

Verifizierte Bewertung

Lesley Van Niekerk

GB12 Bewertungen

Bewertungsquelle

15. Sept. 2026

If i could leave a Zero stars i would

If i could leave a Zero stars i would. I bought a gazebo from this company through Decathlon's website. Didn't know this until a day after receiving it to find it faulty so contacted Decathlon that passes the buck on to Tii Brands as I bought it off their marketplace so it was fulfilled by Tii. Nearly a month down the line and still too'ing and frowing with emails but no resolution. Im very dissapointed with Decathlon as they are who I bought it from emails and payment has their name on not Tii but saying that there is NO CUSTOMER SERVICES OFF EITHER

Wheelchairmantravels

GB1 Bewertung

Bewertungsquelle

12. Sept. 2026

If i could give 0 stars I would

If i could give 0 stars I would. I.ourchased a awning on amazon for £279. Sadly it was faulty so I arranged a return. I printed the returns form and it was EVRI. They failed to turn uo and collect on 4 consecutive days. All of the evri parcel shops refused to take it as it was too big. Customer service at Trail II is absolutely shocking. They demanded it set up the awning in the rain and they will call me to do a live video. I have sent at least 30 messages through amazon to T II and they just don't want to help. I have now asked my bank to do a section 75 so I can get my money back. Avoid buying from these rogue traders at all costs. I believe they are using their UK address as a front and they are actually based abroad.

Adam

GB79 Bewertungen

Bewertungsquelle

28. Aug. 2026

They take your money and run

Terrible company fails to deliver on time, makes it as difficult as possible to return the item then steals your money and fails to refund. Having to go through credit card company to try and recover my money

Jonathan

GB1 Bewertung

Bewertungsquelle

17. Aug. 2026

The service I have received is so bad…

The service I have received is so bad it does not merit a star. 2 months ago I ordered a gazebo made by Decathlon which failed to arrive. I made several attempts to e-mail and call without success so contacted Decathlon directly. Decathlon were very good chasing them up and giving me regular updates about how difficult they were finding Tii to deal with. There was then another failed attempt to deliver about 2 weeks ago. Then I received an e-mail offering a full refund or express delivery of the product requesting a reply. However it was a no-reply e-mail address and all attempts at a response were returned undelivered. There was a customer services phone number at the bottom which I called. I was asked to press a number to select from 4 different brands, none of which were Decathlon. I selected a random one and waited on hold for 40 minutes where inevitably I was told I could not use this number. So 2 months on and no product, no route to resolution and no way of contacting them.

Jonathan

GB14 Bewertungen

Bewertungsquelle

20. Juli 2026

Sold wrong item - no refund

Sold me an item through Debenhams. Before it was even delivered they said it was wrong. They then delivered the wrong item. Provided me a return link for Evri. Item was returned but 2 weeks later, still no refund. Tried contacting Debenhams - they tell me to contact This is it stores. Tried contacting This is it, but emails all fail and customer services is a joke. Company hides behind reputable business marketplaces (such as Debenhams) but is clearly one to avoid.

Nathalie Shillito

GB11 Bewertungen

Bewertungsquelle

29. Juni 2026

No customer service. No refunds received.

4 weeks on from them delivering the wrong product (bought via Decathlon), I am still waiting for a refund. Meanwhile I bought the same product from a company called Trail but it didn’t suit me. Both products returned to them by me. NO REFUNDS RECEIVED. There is no direct customer service with TII. Appalling experience.

Über das Unternehmen

This Is It are specialised retail discount stores running in the South West of England. Our carefully selected product ranges have been chosen to meet the needs and tastes of a diverse audience. As well as on our website, you can currently find our stores based in Paignton (Devon), Bridgwater (Somerset), Exeter (Devon), Barnstaple (Devon), Poole (Dorset) and Taunton (Somerset). The staff in all our stores are friendly and ready to assist you in any queries you may have about our products.

This Is It Stores

This Is It Stores

This Is It Stores