Are delivery dates and preorders reliable?

Many reviewers report orders arriving later than expected, missed preorder or release-day delivery estimates, tracking problems, or parcels that did not arrive. These are reviewer accounts, and experiences may differ.

What do reviewers say about customer support?

Many describe difficulty reaching support, slow replies, generic updates, or conversations that did not resolve their questions. A few reviewers, however, report helpful support agents.

What happens when an order is missing or arrives damaged?

Reviewers report missing items and damaged deliveries, with some saying that obtaining a refund or replacement required repeated follow-up or remained unresolved. These accounts do not establish a consistent outcome for every case.

Do reviewers report problems with refunds or cancellations?

Yes. Reviews describe lengthy refund follow-ups, uncertainty about whether an order cancellation took effect, and disputes over charges. Some also report difficulty obtaining refunds for digital purchases or subscriptions.

Do reviews mention console repair or warranty issues?

Some accounts describe faulty consoles and difficulties during repair or replacement. One reviewer says a repair charge was raised while warranty status was being checked; another reports a replacement bundle arrived without its membership code.

Are preorder gifts and collectible items fulfilled as expected?

Some reviewers say preorder gifts were missing or that limited or collectible items arrived damaged. They also describe difficulty getting support to resolve those issues.

Do reviewers report issues with digital purchases or memberships?

Yes. Accounts include a game order that was charged twice, a digital game that reportedly failed to work as expected with a refund request refused, and difficulties cancelling or recovering subscription charges.

Ist Nintendo of Europe GmbH seriös? Bewertungen & Rezensionen

Lottie

1 Bewertung

Verifizierte Bewertung

vor 1 Tag

Still waiting for an answer

A delivery issue left me waiting for a clear resolution; the replies didn't reassure me, and I wouldn't risk ordering again.

Verifizierte Bewertung

Dylan

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

A retry that cost me

The retry prompt told me to start again, so I did; the game order then went through, but the first payment was later turned into store credit instead of being refunded. Trying to sort out a simple failed checkout left me pretty annoyed, and I wouldn't risk another purchase there.

Verifizierte Bewertung

Bram

1 Bewertung

Verifizierte Bewertung

29. Sept. 2026

No clear answer

So frustrating 😕. A delivery problem turned into a refund chase, and getting a clear answer felt impossible.

Verifizierte Bewertung

Pascal

NL2 Bewertungen

Bewertungsquelle

1. Sept. 2026

They claim 1-2 days shipping...

They claim 1-2 days shipping in the Nintendo Store. However, it is now over a week further, and I have absolutely no faith I will ever receive the Switch 2 that I paid for. It is a blatand scam. Unacceptable.

Bnuff

GB22 Bewertungen

Bewertungsquelle

22. Juli 2026

Order for a game failed but they took money from my credit card

Tried to place an order for a game. The order went wrong and on screen instructions told me to restart the device and try again. Second time the order went through and I got the game, then 40 minutes later they credited my nintendo store account having taken the money from the first transaction from my credit card. They are not willing to refund.

GB6 Bewertungen

Bewertungsquelle

20. Apr. 2026

Poor Service and Unhelpful Beyond Belief

Paid for an item that did not arrive in the order. No replacement, no refund - just a chain of semi-automated responses repeatedly "denying the request", despite clear evidence. The hypocrisy of signing off the same semi-automated reply each time with "If you have a question, don't hesitate to get in touch" is unbelievable. We had questions and they haven't even been acknowledged, let alone resolved. Injustices really grind me, because it's a powerful corporate company getting away with what they like. The communication is so, so poor. The worst I've ever seen for an online retailer. Expected much better, considering it's affiliated with Nintendo. I can't discourage you enough from using this service. If something goes wrong... you better believe they won't be fixing it!

Kitty

GB4 Bewertungen

Bewertungsquelle

15. Feb. 2026

Repair process and customer service…

Repair process and customer service awful. My nintendo switch Oled has major issues some of which are an orange screen and broken fan. When I called them on the 4th February and explained the issue I was told not repairable and I would probably get sent a new one. I saved my acnh island game to their server and sent it off on 5th to which I have confirmation received 6th. I sent the console, 2 joycons, and dock along with proof of purchase which was required to confirm Warranty. On the 9th, I received an email with a cost of £102 to fix it, of course I was furious as it is in warranty and should be free. I called them and they advised as it was purchased via a seller on amazon they didn't confirm warranty, so this obviously delayed the repair. I have been on phone to them daily at this point. After speaking to yet a different customer service member, they advised the console would be repaired for free . I received yet another cost estimate showing that the dock would cost £45 as it has broken pins. I rejected this cost as I advised them I had another dock so wasn't paying that for it to be repaired when a new one is around that price. At this point I am getting more frustrated. I called them again to be told that the cost was for a new dock not a repair, but because I rejected the estimate, the repair order had to be processed again.. more delays. I asked to make a formal Complaint or speak to a manager, as I wanted my console back by 15th February as I wanted to do part of my ACNH game on 16th. All they said was no way of doing complaint, that speaking to them is all I could do, and they couldn't put me through to a manager and they don't do call backs. I have now bought another switch in the meantime, so to enable me to play the game, but I have asked them if my progress can be uploaded to the new console or do I need to upload it to the old one. They can't give me an answer on the phone as it needs to be escalated to relevant team. I am still waiting for an answer, how can it be so difficult to advise, they won't just place you on hold and ask the relevant department, everything needs to have an incident number and requested via email!! I have never had such rubbish customer service. You can't call over weekends, only email. So the customer is just waiting for them to finally decide to update. Such poor customer service.

Anthony

GB10 Bewertungen

Bewertungsquelle

3. Nov. 2025

Non delivery no refund

Non delivery no refund. They messed up the address on the delivery so it automatically returned to nintendo. There is no customer service online or by phone. PayPal claim is going through but this has been over a month now. Order MNS_DE_****5440

Anonymous

GB1 Bewertung

Bewertungsquelle

6. Juni 2025

Nintendo so greedy they fumbled release day delivery

Preordering the Nintendo Switch 2 from the official manufacturer almost two months (April 9th 2025) before the release date (June 5th 2025) with payment being taken 1 week (May 28th 2025) before the release date and because they (Nintendo) wanted to skimp costs on delivery Royal Mail with their “tracked 24” service updated the delivery timeframe twice on release day, then nine minutes after the end of the updated window said they’d redeliver it the next working day. There are people with no preorder who have got a switch 2 before me. I’d give them 0 stars if that was an option. Nintendo website guarantees release day delivery for the UK.

Sjoerd van Gestel

NL7 Bewertungen

Bewertungsquelle

5. Juni 2025

I can't recommend preordering at the…

I can't recommend preordering at the Nintendo Europe store. They promised the Switch 2 would be delivered on the day of release but the tracking has not updated since 5AM and with less than 2 hours remaining today it won't happen.

Nintendo of Europe GmbH

Nintendo of Europe GmbH

Nintendo of Europe GmbH