Do reviewers report receiving their Square Off boards?

Many reviewers, particularly people who backed or preordered boards, say their orders never arrived, even after repeated delivery-date changes and long waits. A smaller number report receiving a board, sometimes later than expected.

Are delivery updates and tracking reliable?

Reviewers describe postponed delivery estimates and having to contact the company themselves for updates. Some also report missing or unusable tracking details, while one customer says a board arrived later than the estimate without receiving a tracking link.

Do customers find support responsive?

Most critical accounts describe long waits for replies or no response to emails and support requests. A few reviewers say their issue was eventually resolved, including one who received a replacement board after a delay.

Have customers been able to cancel orders or get refunds?

Experiences vary. Some reviewers say they eventually received a refund, but others report unanswered refund requests, long waits, or not getting their money back. A few also describe problems with how a refund was issued.

How do the boards work once they arrive?

Some customers enjoy the self-moving pieces and say their board works well. Others report occasional software issues, pieces being misread, calibration problems, or a board stopping after an update, so experiences with reliability are mixed.

Do reviewers mention defects or replacement problems?

Yes. Some describe a board that stopped working or arrived with a warped surface, and report difficulty obtaining a replacement or refund. One reviewer says a replacement was eventually provided, though assistance took time.

Are there app or online-play concerns?

A few reviewers mention occasional software-related game interruptions or having to finish a game on a phone. One reviewer also objected to needing to enable location access for the app; these are individual reports rather than a consistent experience across the reviews.

Ist Square Off seriös? Bewertungen & Rezensionen

Lola

1 Bewertung

Verifizierte Bewertung

22. Okt. 2026

Still no board

Frustrating to keep getting vague updates while the chessboard still hasn't arrived.

Verifizierte Bewertung

Thue R

DK10 Bewertungen

Bewertungsquelle

14. Okt. 2026

Complete scam!

I've waited six years (!!!) for my chess board. I've written to the company many times, but they reply the same three replies. The last four years, they've said they're still working on it and will write me, when they're ready to deliver. The only other option they give, is to pay them more money, to upgrade to a newer version of the chess board I already paid for. Complete and utter scam.

Alina Carver

1 Bewertung

7. Okt. 2026

Pieces in motion

Amazing to watch the pieces move on their own; it makes a live chess game feel special.

Salvador M.

ES12 Bewertungen

Bewertungsquelle

6. Sept. 2026

Estafadores sin vergüenza

Pedí por kickstarter el 17 de agosto se 2022 un tablero square off Neo que jamás llegó tras múltiples retrasos y excusas. Tampoco me reembolsaron los 300€ que me costó. Lo que es increíble que siga poder estafando.

M O S

GB5 Bewertungen

Bewertungsquelle

15. Juli 2026

I think this is a scam..

I think this is a scam... I was never very happy with their service but now I can not even cancel the subscription becasue their website is unreachable...

Martin

DE2 Bewertungen

Bewertungsquelle

7. Mai 2026

The Square Off NEO

The Square Off NEO was funded via Indiegogo in 2019. Then, in 2023, substantial shipping fees were demanded—and paid—once again. Subsequently, Miko acquired the company and offered me the Miko 3 robot as an alternative; otherwise, I would have had to continue waiting for delivery—a prospect I no longer found credible. As of today—March 2026, seven years later—I have received nothing but empty promises. I therefore wish to warn everyone against this company, MIKO.

Michael B.

US1 Bewertung

Bewertungsquelle

7. Apr. 2025

I love the self-moving board

I love the self-moving board! Once of the best investment I have made, and my chess kids love it. Watching a live game, while the pieces move freely, makes their day. I never thought that I would be playing on a self-moving chess board in my life time. Great work!

George

NL23 Bewertungen

Bewertungsquelle

18. März 2025

SubjectFormal Complaint Regarding Unfulfilled Delivery of Swap Chess Board

Subject – 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technologies & Miko.ai Team, I am writing to formally express my extreme frustration and dissatisfaction with the ongoing lack of transparency, accountability, and proper communication from your organisation regarding my Square Off Neo Swap Chess Board. For years, I have been subjected to repeated delays, vague promises, and a complete absence of a concrete delivery timeline. Once again, I have been informed that the product is still in the manufacturing phase, yet no clear schedule has been provided. Your standard response—"We’ll get back to you as soon as the product is back in stock"—is simply unacceptable, particularly given the excessive delays and lack of proactive updates from your customer support team. Let me be absolutely clear: This is not how a professional company treats its customers. A purchase agreement is a two-way commitment. When I placed my order and made payment in good faith, I expected your organisation to honour its obligations and deliver the product within a reasonable timeframe. However, your repeated failure to do so, coupled with your evasive responses, indicates a serious lack of integrity and accountability. Furthermore, it is completely unacceptable that other backers have received their products while I am still waiting. This raises serious concerns about how you prioritise customer orders and whether my order has been deliberately neglected. My Final Request: I demand a clear, immediate response with the following: 1. A firm and specific delivery date for my Swap Chess Board—no more vague responses. 2. A written guarantee that my product will be delivered without further delays or hidden charges. 3. Transparency on why my order has been delayed for so long while others have already received theirs. If I do not receive a definitive resolution to this matter, I will have no choice but to escalate my complaint through multiple avenues: • Public exposure of your broken commitments on social media, customer forums, and sales platforms. • Direct complaints on Kickstarter and crowdfunding platforms where other backers have faced similar issues. • Legal action against your organisation for failure to fulfil your contractual obligations. • Mobilisation of affected customers to initiate collective action against your company. At this moment, I am actively collecting documentation and customer testimonies to validate the necessary legal steps. This is your final opportunity to demonstrate that you value your backers and intend to fulfil your commitments. I expect a serious and immediate resolution. No more excuses. No more delays. I will not tolerate further negligence. I hope you take this matter with the urgency and professionalism it demands.

ANTONIO

ES6 Bewertungen

Bewertungsquelle

6. März 2025

estafa en kickstarter de 2019

proyecto de kickstarter de 2019 que dejo a miles de personas estafadas y sin el producto que nunca enviaron

DE3 Bewertungen

Bewertungsquelle

16. Feb. 2025

Would even deserve 0 star. This is just a SCAM ! Please go away

Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as a backer amongst many other ones) and since then I never received anything, whereas they claimed 'a successful campaign' (of course with all these millions received !) and to have managed to build the products (which is less obvious). These guys have received several millions of US dollars and we don't know what they did with it. I exchanged hundreds of emails with them and their replies are pure bullshits with fake excuses, mainly about technical issues. They always promise the product will be finally delivered with fake delivery dates but this never happens. Anyway, to summarize, just stay far away from them. Fortunately, I only lost 219 USD as it could have been worse if I had ordered for more chess games (and more recently 65 USD for extra shipping fees, as I thought the product would finally came but this was again PURE BULLSHIT). If only I had read the previous comments here I would have wasted less time and energy in all these emails since Feb 2022 !

Square Off

Square Off

Square Off