How quickly do customers receive their order?

Experiences vary. Some reviewers describe getting account details or download access almost immediately, while others report waiting hours or days, or not receiving the details.

What kind of game access do customers say they receive?

Some reviewers say their purchase provided access through a separate Steam or Ubisoft account rather than adding a game to an account they already used. Several were surprised by this or said the account appeared to be shared.

Are the games less expensive than elsewhere?

Some reviewers describe the prices as substantially lower than what they expected to pay elsewhere. Others say the low price came with problems such as login issues or difficulty getting help.

Do the login details and verification codes always work?

Not according to all reviewers. Some say the credentials or verification codes did not work, were outdated, or were unavailable, while others report successful access and gameplay.

Can shared account access interrupt gameplay?

Some reviewers report being logged out or unable to play reliably, and one says another person logged into the account while they were playing. Others say they were able to play without problems.

How responsive is customer support?

Many reviewers who needed help say their emails, calls, or support requests went unanswered or took time to receive a reply. A few describe getting a response or having their issue resolved after follow-up.

What do reviewers report when a purchase does not work?

Some say they contacted the company about missing details, account access, or invalid codes but did not receive a useful response. A few reviewers also report that refund requests went unanswered or were not resolved.

Ist Retrograde seriös? Bewertungen & Rezensionen

Ist Retrograde seriös?

Retrograde hat eine Gesamtbewertung von 2,5 von 5 basierend auf 65 Bewertungen. Die Bewertung setzt sich aus WebVouch (4,3 von 3 Bewertungen) und Trustpilot (2,4 von 62 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 40% vergeben 4 oder 5 Sterne, 55% 1 oder 2 Sterne. Retrograde hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Joan

1 Bewertung

vor 5 Tagen

A shared account caveat

The account let me play, but finding out it was shared and not something I could change was a letdown.

Elora Wexley

1 Bewertung

17. Okt. 2026

A nice surprise

Oh, that was a pleasant surprise - the order came through automatically, and the lower price made it an easy yes 😊

Penny Alden

1 Bewertung

Verifizierte Bewertung

8. Sept. 2026

Immediate access

Immediate access and a low price. The game worked as expected, so no complaints.

Verifizierte Bewertung

Bearcowfox

US3 Bewertungen

Bewertungsquelle

13. Juni 2026

i got the account but its up to a family thing

i got the account but its up to a family, and i cant chjange anuthing, annoying!!!!!

Jack

CA1 Bewertung

Bewertungsquelle

3. Juni 2026

Bought Dark Souls 3

Bought Dark Souls 3, got stuck at the verification code step. The verfication code on the website is either old or incorrect, waited couple of days for the code to update, but it didn't, reached out to their contact email 3 times, but no reply from them.

Kisame

US1 Bewertung

Bewertungsquelle

27. März 2026

The customer support won't respond

The customer support won't respond. I'm still waiting for the Steam guard codes to get updated on the website for Wukong and Ghost of Tsushima. I e-mailed them but I still got no awnser.

Isiah Hodges

US1 Bewertung

Bewertungsquelle

9. März 2026

I recently bought borderlands 4…

I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99. WHAT?! Should’ve came here sooner When you purchase it’s done by an automated system so you will receive log-in immediately. 10/10

Isa Yelensky

US2 Bewertungen

Bewertungsquelle

31. Dez. 2025

Bought 3 games.

Bought 3 games. Immediately received my order! Played and enjoyed one of the games so far. Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to hear back from them over 8 hours. Slow customer support but great deal. You get what you pay for.

Ahsan Zahid

SE1 Bewertung

Bewertungsquelle

28. Dez. 2025

Been waiting 3 months now

Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that you pay a bit more and buy from another website. I did email them on the 25th dec last year, still haven't replied and I emailed them yesterday aswell to try my luck but I'm not very hopeful.

Nick

US1 Bewertung

Bewertungsquelle

4. Dez. 2025

Its full on fraud...

Its full on fraud...should have checked here first. Purchased Anno 117 on Saturday for a good deal, assuming I'd have to put up with some game sharing bs, but i have received NOTHING. Have been calling and emailing since Monday, tried the AI chat help to no avail. No one answers the phone or responds to email, they just take your money and run.

Retrograde

Retrograde

Retrograde