Still sent in circles
The recovery page keeps sending me back to the same steps, and I still can't get a person to help.


Roblox hat eine Gesamtbewertung von 1,4 von 5 basierend auf 6.099 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,0 von 3 Bewertungen) und Trustpilot (1,4 von 6.096 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 17% vergeben 4 oder 5 Sterne, 79% 1 oder 2 Sterne. Roblox hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 52 reviews, most reviewers were dissatisfied with the overall experience, consistent with the 1.79 average rating and the heavily one-star distribution. A few reviewers appreciate the range of games and the chance to find something fun or different to play. A small number also describe enjoying the platform overall....
However, many customers describe support as difficult to reach or ineffective, especially when trying to recover hacked or locked accounts, resolve gift card issues, or appeal moderation decisions. Some also report account or item theft, bans they consider mistaken, and concerns about safety and age or voice moderation. Other complaints mention lag, crashes, frustrating security checks, and dissatisfaction with updates or costs for virtual items and creator listings.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The recovery page keeps sending me back to the same steps, and I still can't get a person to help.
I'm extremely disappointed with Roblox's account security and customer support. My Roblox account has been compromised multiple times. On a previous occasion, Roblox Support helped me recover the same account after I provided purchase receipts to verify my ownership. Previous Roblox Support Case ID: 146662192 This case documents my previous communication with Roblox Support regarding the account compromise and recovery process. I still have the email correspondence and supporting evidence. Unfortunately, my account has been compromised again. This time, the attacker changed my password, recovery email, phone number, and backup codes. I cannot receive verification codes on my phone, my backup codes no longer work, and password-reset codes are sent to the unauthorized person's email address. I've repeatedly tried contacting Roblox Support, but the automated chat keeps redirecting me to the same self-service recovery portal that I cannot access. Even after I explain the situation, confirm my username, and authorize account recovery, the conversation ends without providing a workable solution. I've also tried the official support and grievance routes, but I keep getting redirected to the same process. How am I supposed to recover my account when the attacker has changed every recovery method and I cannot complete the standard verification process? I'm not asking Roblox to bypass its security procedures. I'm asking for a genuine opportunity to prove my ownership using my previous purchase receipts and support correspondence, with a proper review by a human support specialist. Roblox Support Team, please review my previous case #146662192, examine my latest correspondence, and respond to my existing emails. I am willing to provide additional ownership evidence and cooperate with any reasonable verification procedure. I have already gone through the recovery process before, yet I am now trapped in an automated loop that offers no practical way forward. Roblox needs to improve its account security, investigate repeated compromises, and provide an alternative verification process when an attacker has taken control of every recovery method. I hope someone from Roblox takes the time to review this case and help resolve the issue rather than directing me back to the same recovery portal again.
my account got hacked and I lost 1450 Robux I sound like a 5 year old but this was real and costumer support is terrible
Honestly, the CEO is disgusting and cares nothing about our experience, every update thrives worse in every category. One of the updates consisted taking pictures of the peoples’ faces which I found absolutely unacceptable since it involves invading peoples’ personal privacy. Some accounts feature bans for no reason and hackers of whatsoever don’t. Voice chat is something that should be banned. Kids have also found ways to bypass age restrictions by using their parents’ faces.
I have played Roblox since 2014, was an avid player and spent a lot of money and time on my account. Of course as I've gotten older, I've naturally spent less time playing, I log in the other day and see that I'm PERMANENTLY banned due to artificial intelligence moderation. Then all my appeals are further denied by AI moderation. It's truly disgusting how this company treats its playerbass and I will never touch roblox again nor will I interact with any posts advertising or promoting roblox content. Insanely disappointing how AI has ruined this game.
If you play this game and cant handle being called one single bad word i don't think y'all should be interacting with other people its honestly sad somebody can use a cuss word and get banned grow up same with child safety you don't want your kids hearing that dont play the game you guys are a waste of the reproductive system
I cannot appeal my recent account restriction due to a critical bug in Roblox support and appeals system. I received an email from Roblox Support telling me that I can only appeal this moderation decision through the "Violations & Appeals" page inside my account. However, the system is completely broken: my recent violation does NOT appear on that page at all. The page only shows old violations from previous years. Roblox's own system states on that page: "To appeal something you don't see, visit Support." This creates an endless loop: Support sends me to the Appeals page, but the Appeals page doesn't show the ban and sends me back to Support. Real human agents refuse to look at my case, and automated bots keep closing my tickets.
Deserves negative 1 star — Predatory Automated Systems & Customer Service Black Hole Roblox operates the worst customer support ecosystem of any major gaming platform. They actively take your money and then cut off account access using automated bot loops. I redeemed $300 worth of official gift cards onto my primary account, and immediately following redemption, their automated system wrongfully locked my profile claiming a cross-account link to a random account I have never owned or heard of. When you try to reach support, you do not get human help. You are forced through useless automated ticket loops and copy-pasted bot rejections that completely ignore payment receipts, gift card PIN codes, and requests for simple technical audits. They refuse to review login logs, refuse to connect you to human specialists, and hold $300 in paid credit hostage behind standard canned responses. They take payments instantly, but when their automated flags glitch, support completely vanishes. Do not give this company your money—their automated system will steal your funds and leave you talking to wall-to-wall automated bots. Absolute scam-tier customer service.
Holy bad app i cant say anything nor can I wear what I paid for boo hoo if you think its offensive then dont have it in the store sucks this app got taken over by child predators and hackers but they swear its "fixed" what a joke this company is
You can play lots of games this games for everyone
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