Unfair Double Ban and No Notice During Twitch Drop Event
I am writing this review to report an extremely unfair and deceptive experience with NCSOFT regarding their handling of Twitch Drop events in Blade & Soul NEO.
On September 12, 2025, my account was banned for alleged “Twitch Drop exploitation.” After the following maintenance, the ban was lifted, and I was able to log in and play normally again. Believing the issue was resolved, I continued to play and even spent additional money on the game between September 16 and October 1.
However, on October 1, 2025, my account was banned again for the same reason, with no prior warning or communication. During this time, NCSOFT made no official announcement indicating that the issue was still unresolved or that accounts might be banned again. Moreover, the Twitch Drop event never stated that rewards could only be claimed once, which makes the “exploitation” claim unclear and misleading.
I submitted a support ticket (#36260622) to address this issue, but it was closed without any reply or resolution. This second ban — after the company allowed me to return, invest time, and spend money — caused significant financial and time loss.
It is unacceptable for a company to unban accounts, allow further spending, and then ban those same accounts again for the same issue without any notice. Such practices feel deceptive and unethical. I request that NCSOFT review my case, provide a clear explanation, and offer compensation or a proper resolution for the losses caused by their actions.