Do reviewers find customer support responsive?

Most comments about support are negative. Reviewers describe tickets going unanswered or taking a long time, and say replies can feel generic or fail to address the issue they raised.

What do reviewers say about account bans and appeals?

Many reviewers describe accounts being suspended or banned without what they consider a clear explanation. Some say support did not provide evidence, meaningfully review their case, or offer a satisfactory appeal path.

Are the games technically reliable?

Some reviewers report crashes, server instability, bugs after updates, and problems logging in or launching a game. These are individual reports across different games, rather than a single consistent technical issue.

Do reviewers consider the games fair to play?

Some reviewers complain about bots, cheating, and what they see as inconsistent enforcement. Others say they were penalized while reports of suspected cheating went unaddressed.

What do reviewers say about in-game spending?

Many critical reviews describe games as heavily monetized, citing cash-shop purchases, loot boxes, or spending they feel is needed to progress or compete. A few also report paying for features or items that did not work as expected.

Are there positive comments about the games?

A few reviewers express affection for games they have played for many years or since childhood. One reviewer gives Metin2 a direct positive endorsement, though the overall reviews are strongly negative.

Ist De Gameforge seriös? Bewertungen & Rezensionen

Mira Caldwell

1 Bewertung

vor 3 Tagen

Couldn't start after the update

The game stopped working after an update, and I couldn't even get it started. That kind of basic failure made the experience frustrating.

Cristina kiwi

RO1 Bewertung

Bewertungsquelle

22. Okt. 2026

My recent experience with the Gameforge…

My recent experience with the Gameforge support and moderation team (specifically for 4Story) has been deeply disappointing and demonstrates a severe lack of professionalism and transparency from the local staff. I received a 2-weeks ban on my account under the unfounded claim of being "AFK in the mission area." Throughout that entire period, I was active at my computer, using skills and moving my character. No staff member sent a private message (whisper/PM) to verify if I was active, nor did anyone teleport to my character, as standard verification procedures require. When I opened a support ticket to clarify the situation and requested the evidence (video recording) based on which I was penalized, as well as the clear boundaries of the "mission area," I was categorically refused. The response I received from SGM Kepa, which was supported by the HalfOp, was that I was penalized simply because—and I quote: "as long as someone stays hidden on the map, outside of the mission area proper... it is not really okay." In other words, a final sanction was applied based on a personal opinion, without any clear, explicit rule in the guidelines and without providing any concrete evidence. When I presented valid counterarguments in the ticket, I was briefly informed that no further replies would be answered and the ticket was closed. Furthermore, when I attempted to discuss this issue publicly on the official Discord server to seek assistance from Community Manager Pinky and to highlight how the issue was being handled by the Romanian staff, I was also banned from Discord. Instead of open dialogue and transparency, they chose censorship. It is unacceptable for a company like Gameforge to allow local staff members to abuse their position, ignore their own rules, and sanction players based on subjective opinions while blocking any direct and transparent appeal path. My Rating: 1/5 — I do not recommend investing time or money in an environment where administrative decisions are made arbitrarily.

Sabrina Holt

1 Bewertung

18. Okt. 2026

Too much depends on spending

Progress started to feel tied to spending, and the game stopped being enjoyable for me. I don't want every step to feel like it depends on paying.

Want to stay unknown

NL1 Bewertung

Bewertungsquelle

14. Okt. 2026

Gameforge: Profit Over Players – Avoid Their Games

If you're thinking about playing a game on this platform... DON'T. Case in point: Metin2 Metin2 is an old MMORPG that was eventually acquired by Gameforge. Since then, the game has increasingly embraced a pay-to-win (P2W) model, pushing many free-to-play players away in the process. Whenever the community provides feedback about changes that negatively affect the game, Gameforge responds with statements along the lines of "we'll take this into account." However, in practice, little to nothing seems to change. It gives the impression that community feedback is acknowledged only to keep players quiet, rather than to genuinely improve the game. On top of that, some of the appointed community managers have demonstrated a highly unprofessional attitude towards the player base. Following an outcry from the community, one community manager responded with comments such as "guys, relax" and "breathe in through your nose and out through your mouth." Rather than addressing the community's concerns, these remarks came across as dismissive and condescending. Telling frustrated players to calm down instead of engaging with their feedback shows a serious lack of respect and professionalism. This is particularly surprising given that Gameforge's recruitment website talks about fostering a positive working environment and company culture. If the company struggles to demonstrate that same level of respect and professionalism towards its customers, it raises questions about how seriously those values are taken in practice. Ultimately, the changes made to these games seem far more focused on maximising revenue than on improving gameplay or introducing meaningful quality-of-life features. From my perspective, Gameforge treats the games it acquires like oranges: squeezing out every last drop of profit until there is nothing left, then moving on and leaving the player base behind. My advice: think twice before investing your time and money in a Gameforge game.** Based on my experience with Metin2, I have little confidence that player satisfaction is their priority.

Witold Śliwiński

PL1 Bewertung

Bewertungsquelle

25. Sept. 2026

Bugi, brak obsługi oraz niska blisko zerowa jakość.

Idealny przykład jak doprowadzić do ruiny grę która latami była ikoną - ogame. Brak kontaktu z graczami, nie sprawne serwery, oszukiwanie graczy na nie działających płatnych usługach, pay to win model hard i wiele innych problemów, usterek i wad. Stanowczo nie polecam zostawiać u nich ani grosza.

H. D.

DE1 Bewertung

Bewertungsquelle

23. Sept. 2026

Sehr entäuschender Umgang mit…

Sehr enttäuschender Umgang mit langjährigen Spielern Ich spiele OGame seit vielen Jahren und bin von der aktuellen Vorgehensweise des Supports bzw. der Game Administration massiv enttäuscht. In unserem Fall wurden mehrere Spieler aus unserer Allianz mit extrem langen Sperren von über 12 Jahren belegt. Die aus unserer Sicht zugrunde liegenden Verstöße stehen dabei in keinem angemessenen Verhältnis zu einer derart drastischen Sanktion. Besonders enttäuschend ist für mich, dass es aus unserer Sicht vergleichbare Fälle gegeben hat, bei denen deutlich schwerwiegenderes Fehlverhalten wesentlich weniger konsequent sanktioniert wurde. Auf diesen Punkt haben wir den Support ausdrücklich hingewiesen. Eine für uns nachvollziehbare Erklärung für diese unterschiedliche Behandlung haben wir bislang nicht erhalten. Noch problematischer finde ich den Umgang mit der anschließenden Beschwerde. Statt eine wirklich unabhängige Überprüfung durch eine höhere Instanz zu ermöglichen, scheint die Möglichkeit, eine solche Entscheidung weiter eskalieren zu lassen, praktisch nicht zugänglich zu sein. Von einem Unternehmen, das seit vielen Jahren ein Spiel betreibt und auf eine langjährige Community angewiesen ist, würde ich mir mehr Transparenz, nachvollziehbare Entscheidungen und einen fairen Umgang mit langjährigen Spielern wünschen. Es geht mir dabei ausdrücklich nicht darum, dass Regeln nicht durchgesetzt werden sollen. Regeln müssen für alle gelten. Gerade deshalb sollte aber auch nachvollziehbar sein, warum vergleichbare Sachverhalte unterschiedlich behandelt werden und wie eine Entscheidung überprüft werden kann. Nach meinen bisherigen Erfahrungen mit diesem Fall kann ich den Umgang des Supports daher leider nicht positiv bewerten.

Hunor Ianka

RO1 Bewertung

Bewertungsquelle

20. Sept. 2026

Worst support ever.

Worst support ever. Ignored tickets, biased support staff, and zero customer care! I have been playing OGame for a long time, but the current support system is completely broken. Tickets regarding simple administrative issues are left untouched for weeks due to personal bias from volunteer operators. Instead of professional customer service, players face passive-aggressive behavior and arbitrary decisions.

Kevin

1 Bewertung

20. Sept. 2026

No clear explanation

No clear explanation. The account was blocked, and support would not show what supposedly broke the rules. Replies felt generic, with no meaningful review after several questions. Being told the decision was final left no real path to resolve anything. That handling made the whole experience feel unfair and dismissive.

val val valislas

FR4 Bewertungen

Bewertungsquelle

19. Sept. 2026

Spam et mito

off diff

IT1 Bewertung

Bewertungsquelle

17. Sept. 2026

è diventata una fabbrica di soldi e basta

è diventata una fabbrica di soldi e basta. Noi giocatori non contiamo nulla e dobbiamo solo spendere soldi, se non spendiamo soldi allora inutile scrivere nei loro forum o al loro supporto, conta solo come fare soldi e il resto viene chiuso o cancellato se non c'è profitto! VERGOGNA

De Gameforge

De Gameforge

De Gameforge