What do reviewers say about account bans and appeals?

Many describe accounts being banned and say their appeals received automated replies, were denied, or went unanswered. Some also say they did not receive a clear explanation or evidence addressing their case.

How do reviewers describe the account recovery process?

Reviewers report trying recovery appeals and providing details such as past account information or payment records, yet still being unable to regain access. Several say the process did not provide a clear way to have a person review their case.

Can reviewers reach a human support agent?

Many reviewers say they struggled to reach a person, describing automated help articles, bot-like replies, closed tickets, or no response. Some also report that answers did not address the issue they raised.

What do reviewers report after an account is hacked?

Some say they lost access or in-game items after an account was compromised and felt they received little help recovering the account or restoring what was lost. Their accounts of support and outcomes are negative, though individual experiences may differ.

Are subscription charges, cancellations, and refunds a concern?

Some reviewers report being charged when they believed a subscription was inactive or wanted to cancel, and say they had difficulty obtaining a refund. Another describes paying for a mobile purchase that did not appear in the game.

Do reviewers consider membership good value?

Some reviewers describe the membership cost as high and say it does not feel worthwhile, particularly alongside their dissatisfaction with support or the game. These are individual assessments of value rather than a shared price comparison.

Do reviewers enjoy RuneScape itself?

A few reviewers say they still enjoy the game, remember it fondly, or find its content fun. Those positive remarks appear alongside frequent complaints about account access and customer support.

Ist Jagex seriös? Bewertungen & Rezensionen

Perry

1 Bewertung

vor 3 Tagen

Purchase never appeared

A mobile purchase didn't show up in the game, and support pointed me elsewhere instead of sorting it out. NOT helpful.

Kelly

CA2 Bewertungen

Bewertungsquelle

22. Okt. 2026

Jagex needs to be shut down

Jagex needs to be shut down. Wife gets my account banned doesn't matter same IP address. What a crock of shit! Better to stick to Riot!

Charlotte Baines

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

canceling went nowhere

subscription status that didn't match the account. trying to cancel led nowhere, and the live chat never gave me a way to reach anyone. pretty frustrating.

Verifizierte Bewertung

PSYKOOPAAT PSYKO

DE1 Bewertung

Bewertungsquelle

4. Okt. 2026

Years of playing, payments and memories – and no real way to recover my account

I played on my RuneScape account friz52 for many years and invested a lot of time and money into the game. One day I could no longer access the account, and emails regarding the account were no longer reaching me. For around a month I tried everything I could to contact Jagex and recover it. I submitted multiple recovery appeals and contacted Jagex Support directly. I provided old passwords and security information that I could still remember, an old Jagex membership transaction from 2018, transaction information, and explained that I still have old Jagex emails specifically addressed to friz52, including password-reset and registered-email-change emails. I also have later Steam payment records and even still remember the Bank PIN I used on the account. I was also completely honest with Jagex that the account was originally created by a good friend many years ago and was later given to me. I then used friz52 as my account for many years. Unfortunately, I no longer know where that friend lives and cannot contact him. I understand that Jagex needs strict security procedures to protect accounts. What disappoints me is that after years of playing and paying for membership, all the historical evidence showing my long-term use of friz52 does not provide another way to have the situation properly reviewed. I contacted support several times and even asked whether I could send my old emails, screenshots and payment records directly for a manual review. In the end I was told that the only option is the same account recovery form. After approximately a month of trying, I have reached the point where there is apparently nothing more I can do. I am not writing this because I expect Jagex to ignore its security rules. I am writing it because I believe a player who has spent years on an account and can provide substantial historical evidence deserves a better way to have such a complicated case reviewed. friz52 was more than just a username to me. It represents years of RuneScape memories, time and money that I cannot simply replace. That is why this experience with Jagex Support has been extremely disappointing.

Careen Busing

NZ1 Bewertung

Bewertungsquelle

1. Okt. 2026

I tried to cancel subscription but it…

I tried to cancel subscription but it shows I have no subscriptions yet on the character tab shows I have an active subscription. They debited a 12 month subscription and never sent a payment email. I eventually had to contact PayPal and lodge a complaint and request for refund. It’s just diabolical. I had bills coming out and now I’m in the crapper. I tried to talk to a Mod, it said live chat was open but NO way could I talk to a mod. And it kept asking me to relog, get a code every time I tried to look into my account. It is disgusting, someone needs to take them to task legally. Warning do not give them your payment details - once they have it it can’t be removed from their website.

Daniel Ochoa

US1 Bewertung

Bewertungsquelle

30. Sept. 2026

I spent countless hours building a…

I spent countless hours building a RuneScape account over the years, only to eventually lose access to the character. I still have access to the email associated with the account and remember multiple previous character names, yet trying to get meaningful help has been incredibly frustrating. The biggest problem isn’t even losing the account—it’s the support experience. I repeatedly ended up going through articles and automated processes without a clear way to have a real person investigate what happened to a character I invested so much time into. After all these years, I’ve decided it’s simply not worth continuing to chase it. I’ll remember RuneScape fondly, but my experience trying to recover my account has seriously changed how I view Jagex. For a company operating a game where players can invest years into their accounts, there should be a better way to reach a human when normal account recovery doesn’t work.

Seth Johnson

US1 Bewertung

Bewertungsquelle

30. Sept. 2026

worst company in gaming hands down

worst company in gaming hands down, expect to be randomly Perm muted or banned with 0 evidence, expect customer support AI to automatically deny any appeals. It took me over 2 years to get in contact with a real customer support agent ON REDDIT NOT THEIR OFFICAL WEBSITE to get my account fixed, and guess what, she no longer works there. Terrible prices too, Jagex expects you to pay $15 a month now (more than WOW) while bringing nothing to the table, this company makes $100M per year and refuses to hire a single customer support agent or bring any worthwhile content to the game in the past 7 years. Would rate Jagex 0/5 if it was possible

Brandon Zanon

US5 Bewertungen

Bewertungsquelle

24. Sept. 2026

Refuses to provide support for in game mobile purchases.

This is crazy, they take your money through the mobile app and do not apply it to the in game account. Customer service responses are a joke, they take 5-10 minutes PER message on a live chat, they clearly are doing other tasks instead of helping someone. And their response is to point and google, even though ultimately they are responsible for providing support on apps they develop.

Ronan Dace

1 Bewertung

Verifizierte Bewertung

18. Sept. 2026

No real appeal

The appeal went nowhere after an account ban, with repeated automated replies instead of a meaningful review. Questions about the decision were left unanswered, and there was no clear path to speak with a person. Losing access after years of progress is bad enough; being unable to get a proper explanation makes it worse.

Verifizierte Bewertung

Marc-André Roch

CA1 Bewertung

Bewertungsquelle

1. Sept. 2026

Thieves

Lose access to my account, give them all the information they ask for so I could recover it. Answers are mostly from bots and when a human responds, they tell me that my infos I provided are not enough EVEN if I gave them even MORE than what they wanted. I have wasted so many years and probably something like a couple of thousands $ over the years… They’re a bunch of lazy thieves, that’s all.

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