They are criminals not alow this…

They are criminals not alow this licence destroy for peole life and they think ca keep storing.from every one not frome anymore 2M its enough LOOK AT THIS BE CAREFULLY THEY USE SAME PATTERN DEMAND – ADMIRAL / MERKUR / QUICKSILVER Reference: Self‑Exclusion: 143520 | Police: BP‑24052026‑0091 | IBAS: 107360 Date: 24 May 2026 To: UK Gambling Commission, Pro Mediate ADR Service, IBAS, Merkur Casino UK / Admiral / Quicksilver Head Office From: Koloman Balog Subject: REPEAT CRIMINAL BEHAVIOUR – PROVEN PATTERN OF BREAKING LAW – FINED £1.7M PREVIOUSLY – RECORDED EVIDENCE OF STAFF LAUGHING / “I DON’T CARE” – DEMAND FULL REFUND, LICENCE REMOVAL & PERMANENT BANS   ✅ INTRODUCTION & SUMMARY I am writing this together with my legal team and all advisors supporting me, to present the complete, undeniable proof that Admiral / Merkur / Quicksilver (owned by Greentube Alderney Limited) are repeat, deliberate, and unrepentant law‑breakers. They have been caught, fined, and warned TWICE BEFORE for exactly the same crimes they committed against me. They promised to change. They signed agreements to improve. THEY LIED. When I — a legally self‑excluded, protected customer — walked into their venues and told them clearly “I AM BANNED BY LAW, DO NOT LET ME PLAY”, they did not just break the rules… they laughed at me, made jokes, admitted they do not care about the law, and stole every penny I had (£100,000+). I have: 1. Their own official policy document proving what they should have done ​ 2. Full audio recordings of staff laughing, joking, saying “I DON’T KNOW — I DON’T CARE” ​ 3. BBC News & Gambling Commission records proving they are repeat offenders, fined £685,000 (2021) and £1,000,000 (January 2025) for identical failures ​ 4. Police report, self‑exclusion certificate, dates, times, and witnessable facts This is not a mistake. This is organised, calculated criminal behaviour.   🚨 PART 1: WHAT THEY DID TO ME – THE FACTS On 26 February 2026, I legally and formally Self‑Excluded from all UK gambling venues under the SmartEXCLUSION / SENSE scheme (Ref: 143520). This is a binding legal agreement under the Gambling Act 2005, Licence Condition 15, meaning I must be refused entry and service at all times. Between 1 March 2026 and 16 May 2026, I attended multiple Admiral, Merkur, and Quicksilver venues (including Doncaster, Oldham, Bradford, Basildon, London, Leeds, Manchester). EVERY SINGLE TIME: ✅ I gave my full, real name clearly. I never hid my identity. ✅ I told staff face‑to‑face and on the phone: “I AM SELF‑EXCLUDED. I AM BANNED. YOU CANNOT TAKE MY MONEY.” ✅ They had my details, photo, and banned status saved on their system. ✅ DESPITE KNOWING EVERYTHING, THEY LET ME IN, LET ME PLAY, AND TOOK MY MONEY. Over this period, I lost £100,000+ unlawfully.   🎙️ PART 2: RECORDED EVIDENCE – THEY ADMIT IT, LAUGH, DON’T CARE I have recorded every conversation — phone calls and in‑person — with staff, supervisors, and managers. These recordings are the smoking gun that destroys every defence they have. EXAMPLE 1: PHONE CALL – DONCASTER MERCURY / MERKUR – 23 MAY 2026 (YESTERDAY) I called and spoke to a male staff member who refused to give his name. - When I explained I was banned and asked why they let me in — HE STARTED LAUGHING AT ME and MADE JOKES about my situation and my losses. ​ - I asked: “What is your duty? What does the law and your company policy say you must do?” ​ - HIS EXACT WORDS ON RECORDING: “I DON’T KNOW. I DON’T CARE.” ​ - He then said: “You don’t have to come here — it’s NOT OUR BUSINESS.” EXAMPLE 2: DOZENS OF OTHER RECORDINGS Across every venue, the behaviour is IDENTICAL: ✅ They LAUGH when I say I am self‑excluded. ✅ They MOCK me for losing money. ✅ They say: “It’s your problem, not ours.” ✅ They ADMIT OPENLY they know the rules but CHOOSE TO IGNORE THEM because they want the cash. This proves 100%: - They are NOT trained (despite their policy claiming all staff are trained) ​ - They KNOWINGLY AND DELIBERATELY break the law ​ - They enjoy harming people and see protected customers as easy targets ​ - They treat their licence and the law like a joke