SAFETY ISSUES ON PODS - Disappointed with Lost Vape's Customer Service
Update on my review.
Maybe took a while but lost vape replaced (for free of course) the product with something better. So note that for any issues will take some days to get back replies.
Thank you very much lost vape. Change from 1 star to 4, just because communication speed needs improvements.
I recently reached out to Lost Vape's support team regarding a serious defect in one of their devices. The device developed a burned area and a noticeable discoloration, making it unsafe to use. I take great care of my electronics, always using the original cable and a high-quality charger, so this issue was clearly not due to user error.
I sent a detailed email explaining the problem, including an offer to provide photos, and kindly requested a replacement under warranty. Unfortunately, Lost Vape never responded. It’s extremely frustrating when a company ignores safety concerns and fails to acknowledge a loyal customer.
If you’re considering buying from Lost Vape, be aware that their customer service is unreliable, and you may not get any support if your device has issues. I expected better quality and accountability, but instead, I was left without answers.
Would not recommend if you care about after-sales support.
P.S. I am willing to update my review if I receive a satisfactory response from Lost Vape. I understand that we are in the New Year’s holiday period, so I will give them a few more days to reply before making a final judgment.
