Do orders usually arrive within the quoted delivery time?

Experiences vary. Some reviewers describe orders arriving on time or after a delay, while many report waiting substantially longer than the estimate they were given, or still not receiving their item. The reviews do not point to a dependable general delivery timeframe.

Do customers receive regular updates about their orders?

This is a frequent concern in the reviews. Many customers say they had to contact the company repeatedly for progress or a delivery date, and some say they did not receive promised updates. Other reviewers describe helpful communication, so experiences are not uniform.

What do reviewers say about the quality of the games and jukeboxes?

Some customers are very pleased with the quality, sound, and restoration of their jukeboxes, and others say their games met expectations. However, a few reviewers report receiving a different item or colour than they ordered.

How do customers describe delivery and installation?

Some reviewers describe smooth delivery and installation, including staff who set up the equipment and answered questions. Others report missed delivery estimates, long waits, or no confirmed date, so accounts differ considerably.

Can the company help with jukebox repairs and servicing?

Several reviewers describe successful jukebox repairs or servicing. They praise engineers’ knowledge, clear estimates, and help resolving faults, though these accounts do not guarantee a particular repair outcome.

Are staff helpful and knowledgeable?

Some customers praise helpful staff and knowledgeable advice, including during product enquiries, consultations, and installation. Other reviewers describe difficulty reaching the team or getting clear answers about delayed orders.

What do reviewers report when an order is delayed or they seek a refund?

Some reviewers say they struggled to get a clear response or refund after an order was delayed or not delivered. Others describe receiving a refund, including after contacting their bank. The reviews show different outcomes and do not establish a standard resolution process.

Ist The Games Room Company seriös? Bewertungen & Rezensionen

Ist The Games Room Company seriös?

The Games Room Company hat eine Gesamtbewertung von 3,1 von 5 basierend auf 337 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,7 von 3 Bewertungen) und Trustpilot (3,1 von 334 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 47% vergeben 4 oder 5 Sterne, 51% 1 oder 2 Sterne. The Games Room Company hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Daisy Pollard

1 Bewertung

Verifizierte Bewertung

vor 4 Tagen

Really pleased with the service

Really pleased with the friendly help from the team. My jukebox is sounding lovely.

Verifizierte Bewertung

Stephen Gent

GB1 Bewertung

Bewertungsquelle

21. Okt. 2026

I ordered my jukebox November 2025…

I ordered my jukebox November 2025 hoping to receive it for Christmas. One year later I’m still waiting. I was finally promised I would recieve my Jukebox and have it installed by October 20th this year, This has not happened. Trying to contact someone to give you a straight answer is impossible. I have phoned, emailed and text to speak to the owner Alex I have heard nothing. I have in the past couple of weeks had contact with another member of staff of the games room company but he has been unable to give me a reason why my Jukebox has not been despatched or when it is likely to. On the website it tells you there is a lead time of around 26 weeks so far for me 52. This an appalling way to run a business and I am now having to seek legal advice... I have made two substantial payments so far, I feel a complete fool.

C GREAVES

GB41 Bewertungen

Bewertungsquelle

20. Okt. 2026

Always fantastic service from the team

Always fantastic service from the team. My Rock ola bubbler is bubbling away nicely ❤️

Julie

GB3 Bewertungen

Bewertungsquelle

20. Okt. 2026

Always excellent service from John

Always excellent service from John, Mark and the team. Thanks for looking after my jukebox

fable

1 Bewertung

17. Okt. 2026

Still waiting for an update

The delivery updates never came... I kept trying to get a clear answer, but the item still hadn't arrived. Really frustrating.

Agnes Trent

1 Bewertung

Verifizierte Bewertung

14. Sept. 2026

Knowledgeable repair visit

A clear cost estimate and a knowledgeable engineer fixed my jukebox fault, then gave it a useful service. Very reassuring.

Verifizierte Bewertung

Martin Barker

GB2 Bewertungen

Bewertungsquelle

3. Aug. 2026

This company took £9,579.17 off me

This company took £9,579.17 off me , as a deposit on a pinball machine , over 12 months ago. Every month , when I rang, they said every thing was fine. They won't even answer the phone to me, now. Solicitors are now in progress to get my money back. Stay clear of this con company.

Jason

GB1 Bewertung

Bewertungsquelle

6. Juli 2026

I ordered a Taito Space Invaders…

I ordered a Taito Space Invaders cocktail table in June 2025. Still no sign of the order being honoured. Whenever I call to speak with them, i'm promised an update on progress which never occurs. I'm now in contact with Citizens Advice Consumer services which has resulted in a 14 day cancellation of agreement letter being written and sent to various at the Games Room Company (TGRCUK Limited). They have not confirmed receipt but that is irrelevant. I am also in contact with Greenfield Recovery regarding this matter.

Féidhlim Ó Labhraídh

GB20 Bewertungen

Bewertungsquelle

30. Juni 2026

Defrauded out of thousands

Pity I can’t write - ⭐️ Paid for a Peroni machine, and multiple delivery windows passed with same old blanked by Alexander & his minions. He previously posted reply it would be here by February, that’s after October / December promises went past with no contact. I had a voicemail from himself back on the 11th May this year. Stating I would finally get my Peroni vending machine by months end. I retain the voicemail. Except as ever I didn’t get any follow up nor receive delivery. It’s now 7 weeks since his call, and guess what no Peroni machine. He’s a liar and a thief. There is other words for the nonsense I have witnessed. Anyhow it’s with the law, maybe a big joke to Alexander. The imminent repercussions of defrauding people thousands of pounds isn’t a joke. I’m over 10K out of pocket. I implore anyone thinking using this individuals company, do not under any circumstances.

Nigel Broad

GB7 Bewertungen

Bewertungsquelle

29. Juni 2026

HOLD ON TO YOUR MONEY UNTIL YOU RECEIVE YOUR GOODS

I ordered a AMI Jukebox from this company in October 2025 and paid a £10,000.00 deposit. In May 2026, I tried to get an update on my order, but found it difficult to contact them via email and phone. I then discovered that their registered company (The Games Room Company UK Ltd) went into liquidation in December 2025. I finally managed to speak to Alexander Walder-Smith, who accepted that his business had been liquidated and told me not to worry and he was going to "crack on" with my order (total value £20,000.00). I asked him to put this in writing, but didn't hear from him again. I made a section 75 claim with my bank, for the return of my deposit due to breach of contract, which was granted today. My experience has led me to question this company's integrity and would strongly advise against paying them any money prior to receiving the goods.

Über das Unternehmen

We are a family-owned business run by husband and wife team, Alexander & Olivia Walder-Smith. Alexander has had over 25 years’ experience in the gaming and music industry (formerly running his family’s commercial games business), while Creative Director Olivia was a protégé of Chester Jones, the renowned London Interior Designer. Alexander has used his experience to diversify the company’s main activity in manufacturing and supplying vintage and contemporary games.Our product range includes;Jukeboxes (new and vintage)Pool TablesFoosball TablesTables Tennis TablesPinball Tables (new and vintage)Shuffleboard TablesArcade Games (new and vintage)Vintage Vending ProductsVintage Interior Products& more...Shop Pool TablesShop JukeboxesShop Pinball TablesShop Ping PongShop Arcade MachinesShop Vending Machines

The Games Room Company

The Games Room Company

The Games Room Company