Do deliveries usually arrive on time?

Experiences vary. Some reviewers describe smooth deliveries and well-packed orders, while others report long delays, lost or misdelivered parcels, or shipments that did not appear to move according to tracking.

How responsive is customer support?

Reviews are mixed. Many customers who received help describe staff as attentive and helpful, with updates while a problem was handled. Others say tickets took a long time to receive a reply or were not answered, so response experiences appear inconsistent.

What should I do if a parcel is delayed or missing?

Some reviewers contacted GamesQuest when tracking stalled or a parcel went missing. They report both helpful investigations that led to redelivery or replacement and cases where they struggled to get updates or a resolution. The reviews do not show a consistent outcome.

How are damaged or incomplete orders handled?

Some reviewers say damaged items or missing components were replaced after contacting support, and describe the process as helpful. Others report problems with parcels damaged in transit, so experiences are not uniform.

Are orders well packaged?

Several reviewers describe orders arriving well packaged and in good condition. Other reviews mention poor packing or items damaged during shipping, so packaging experiences differ.

Can I change my delivery address?

Some reviewers say staff helped resolve address problems, including an address change after moving. Another reviewer reports being told an address could not be changed once the parcel was with the carrier, so the outcome may depend on the shipment stage.

What do reviewers say about crowdfunding deliveries?

Reviews describe very different experiences. Some backers report successful deliveries and helpful assistance, while others describe delayed or missing shipments and difficulty getting information or support, including for deliveries to Europe.

Ist GamesQuest seriös? Bewertungen & Rezensionen

Ist GamesQuest seriös?

GamesQuest hat eine Gesamtbewertung von 4,1 von 5 basierend auf 73 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (4,1 von 70 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 58% vergeben 4 oder 5 Sterne, 42% 1 oder 2 Sterne. GamesQuest hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Nadia Ellery

1 Bewertung

vor 1 Tag

Damage sorted

A damaged item, handled without much fuss. The replacement came through, and the replies were polite and clear.

Rhea

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

parcel unstuck

the parcel had stopped moving, but a quick nudge got it moving again. glad that didn't turn into a whole saga.

Verifizierte Bewertung

Christian Rommel

DE1 Bewertung

Bewertungsquelle

21. Okt. 2026

Great service

Great service, helpful when I had trouble with shipping. Thanks again!

Afton Dyer

1 Bewertung

3. Okt. 2026

A day, then help...

The first reply took a day... after that, the help was genuinely kind and useful. I felt someone was paying attention.

Tania Allard

AU1 Bewertung

Bewertungsquelle

1. Okt. 2026

Excellent customer service

My parcel went missing because the courier driver failed to input the pickup location for it in the system. Debbie was a huge help to me by contacting the courier company and maintaining communication with both them and myself for the entire week it took to locate the missing parcel. Without her help my pledge would have been returned to sender. GamesQuest really go the extra mile to assist you.

Stephen Candy

GB2 Bewertungen

Bewertungsquelle

19. Sept. 2026

Excellent response, regular contact, problem resolved!

I had a problem with Royal Mail failed delivery of an item. They were unable to help me as I was not the sender, but Chrissie from Gamesquest not only investigated but stayed in regular email contact with me until the issue was resloved. (RM did deliver the item, just a fortnight late.) I appreciated the quick response, sympathy and attention to detail, which really made me feel both valued and like someone really did care about my delivery.

Kornél Fekete

HU1 Bewertung

Bewertungsquelle

17. Aug. 2026

I had to wait one day fot the firs…

I had to wait one day fot the firs response, but then they were always hot line and very helpful.

Tim Vaughan

CH1 Bewertung

Bewertungsquelle

15. Juni 2026

Amazing service

Amazing service, had a small hiccough relating to postage but was resolved quickly by very attentive and friendly staff.

Maarten van Houte

NL1 Bewertung

Bewertungsquelle

5. Mai 2026

My parcel got stuck in limbo at the…

My parcel got stuck in limbo at the parcel service; I contacted Gamesquest, who got things moving again quickly.

Paavo Hirn

FI2 Bewertungen

Bewertungsquelle

9. März 2026

Brilliant customer service!

I reached out to GQ when my order shipping got stuck with a notice of damage to the package with the shipping company. I got the most professional, attentive and friendly service at the GQ customer service by Debbie. The issue was sorted out promptly, and a new package arrived in week properly packaged and in perfect shape which is rare these days. Customer service followed through the whole process to make sure everything went smooth.

GamesQuest

GamesQuest

GamesQuest