Simply amazing customer service.
Never left a review on Trustpilot before but felt compelled to do so due to the unmatchable speed and remarkable response from the customer service compared to other similar Steam key platforms.
I recently decided to try Gamesporium through gg.deals and ordered a discounted Steam key for Grapple Dog. Shortly after, my order was cancelled due to the item being out of stock. Because the website seemingly lacked an out-of-stock notification system, I reached out to inquire if the game would be restocked before the discount ended and how I could be notified.
To my surprise, within just three minutes, I received a response detailing that the new stock was expected within approximately 48 hours. Furthermore, the support team kindly offered to reserve a copy and provide it free of charge once it arrived, promising to contact me directly. True to their word, I received the steam key via email just half a day later and it activated perfectly. This has truly been the best experience I’ve had with any Steam key site and its customer service thus far. I look forward to making more purchases here in the future. Thank you to the customer support team for resolving this issue so quickly and gracefully.
Two suggestions for consideration:
Out-of-Stock Indicators: If possible, displaying a clear “out of stock” sign directly on the product page would make it much easier for customers to notice inventory status before attempting a purchase.
Region Activation Checks: It would provide great peace of mind if product pages clearly stated whether a Steam key is global and/or included an automated region-activation check. Currently, it is rather difficult to verify if a key will activate in a customer’s specific country before buying.
Once again, thank you for the quick resolution and this incredibly positive experience.