Do reviewers find the prices and trade-in offers competitive?

Many reviewers consider games, merchandise, or pre-owned items expensive compared with other retailers. Some also say trade-in offers felt low relative to the resale price. A few mention positive experiences with price matching or loyalty benefits, but that is not the dominant feedback.

Do reviewers report that memberships affect access to products or preorders?

Some reviewers object to paid membership being tied to access to certain trading-card products or preorders. Others describe frustration with membership activation delays, discounts, or benefits they felt were unclear or not useful.

What do reviewers say about returns and refunds?

A recurring complaint is difficulty getting a response or resolution for returns and refunds. Some reviewers describe repeated follow-ups without a reply, while others say they were unable to obtain a refund or exchange after an order or product issue.

Are online stock and orders reliable, according to reviewers?

Some reviewers report that items shown as available could not be found in store, or that website stock listings were inaccurate. Others describe cancelled orders or difficulty arranging an alternative when an item was unavailable.

How do reviewers describe online delivery?

Experiences reported include delayed orders, express delivery that reviewers felt was no faster than standard, and complaints about shipping costs. These accounts suggest delivery experiences are a concern for some customers.

What happens when an item arrives damaged or is faulty?

Some reviewers say damaged packaging or items were not replaced or discounted, and others describe trouble resolving faulty-product or warranty concerns. Experiences described include receiving an incorrect item and difficulty getting an exchange or refund.

Is the in-store customer service consistent?

Reviews describe mixed experiences. A few praise staff for being friendly, patient, or helpful, while others report rude or inattentive interactions and say they received little help with product questions or problems.

Ist Ebgames seriös? Bewertungen & Rezensionen

Ist Ebgames seriös?

Ebgames hat eine Gesamtbewertung von 1,4 von 5 basierend auf 140 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,4 von 137 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 4% vergeben 4 oder 5 Sterne, 92% 1 oder 2 Sterne. Ebgames hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Sabrina Olney

1 Bewertung

vor 1 Tag

Access without the goods

The paid membership still didn't help me get the products I wanted. Paying just to have access, then finding nothing available, felt like a bad deal.

Phoebe Marsh

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

Preorder letdown

Paid for a preorder, then found it wasn't available when it was meant to be. That left me pretty frustrated.

Verifizierte Bewertung

Ewan

1 Bewertung

Verifizierte Bewertung

1. Okt. 2026

No reply on returns

No answer about my return. Trying to get a resolution felt like a dead end, and that was enough to put me off.

Verifizierte Bewertung

Reece Mclean

AU1 Bewertung

Bewertungsquelle

30. Sept. 2026

I can't believe I can't leave a 0 star…

I can't believe I can't leave a 0 star review. Been a member for 12 months now, to get access to in demand tcg product or get deals on their Tuesday events. I've never secured anything in demand as they appear to be completely incompetent. IMO, This company couldn't be trusted to sit the right way on a toilet seat, but manages to survive somehow. Don't join their eb plus expecting to get product for your kids as you really have a better chance talking to scalpers.

Shane

AU3 Bewertungen

Bewertungsquelle

29. Sept. 2026

I will never preorder from eb games…

I will never preorder from eb games ever again. They can't even get stock to their stores on the release date. Now after paying in full my game is not instore and the jb hifi store just up the road has stock available now. If a game has a release date you should make shore you get the stock into the store for the release date.

Paul Schettino

AU1 Bewertung

Bewertungsquelle

27. Sept. 2026

Scalpers Paradise

Scalpers paradise with rude staff to boot. Return to in store only pre orders. That’s the reason I shop elsewhere.

Charlie

AU5 Bewertungen

Bewertungsquelle

23. Sept. 2026

Weaponized Incompetence

Weaponized Incompetence I’ve had such foul experiences with this company, even as a child, I was abused by their management Finally gave up and had them delete my account, after ignoring consumer law for the 100th time and being so immensely greedy Don’t waste you time with these foul excuses for a business

Jacob

AU5 Bewertungen

Bewertungsquelle

23. Sept. 2026

I'm blocked by their official facebook…

I'm blocked by their official facebook page for just saying their CEO was lying and still selling products at above RRP. That's right, no legitimate criticism allowed.

roberto vanbeek

AU1 Bewertung

Bewertungsquelle

16. Sept. 2026

Actually the worst customer service…

Actually the worst customer service I’ve ever experienced.. I paid 50 dollars to gain access for the wow forever pre order, (while it was still in stock) I went in store and talked to him about it.. so I got the membership expecting I can buy it online as soon as I walked out. My membership didn’t active until Atleast 24 hours later, so I missed out on something I paid extra for, I tried calling them for 2 days got hung up on after 30 minutes 3 times,the 4th call after 28 minutes.. I finally get someone to talk to me, they tell me the person in store told me it was gonna be overnight, ( he did not) why else would I buy it then? if that was my sole purpose of getting it.. but it was their word over mine, and nothing they can do no refund for my membership that I won’t use for anything else… no wow forever collector’s edition made available, absolutely useless. Think this was my last experience dealing with them! I’ll go to Jb-hifi next time.

Joel Squaresoft

AU1 Bewertung

Bewertungsquelle

11. Sept. 2026

They used to be great

They used to be great till they decided to lock things behind a paywall of eb plus program, otherwise i have never had a problem with them

Ebgames

Ebgames

Ebgames