Pocketgames hat eine Gesamtbewertung von 2,5 von 5 basierend auf 19 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,0 von 3 Bewertungen) und Trustpilot (2,4 von 16 Bewertungen) zusammen. Auf WebVouch: 19 Bewertungen. 32% vergeben 4 oder 5 Sterne, 53% 1 oder 2 Sterne. Pocketgames hat dieses Profil noch nicht beansprucht.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
I placed an order for a binder and was left unsure whether it had even been sent. I asked by email for an update, but didn't get a reply, which made the whole experience feel unfinished. Not a total disaster, just a frustrating lack of basic communication.
The handheld stopped working soon after it arrived, and I got no response when I asked for help.
Really happy with the service; the order matched what I expected and the response was friendly 🙂
Pathetic customer service ordered some card packs they sent out a portion of the order and said they have the remaining on back order that was back at the beginning of may, have sent multiple emails with no response.
Ordered a binder over a week ago and still haven’t received/gotten any form of dispatch or shipment email confirmation at all. Sent an email with my order number and the text above, haven’t heard anything back yet. Would appreciate it to get a response back.
Console stopped working within a week of being given as a Christmas present to my young son. Needless to say he was very disappointed. Request for assistance from pocket games went completely unanswered. Extremely unprofessional business.
Ordered a gaming console from them for my Son's birthday. It came late but due to Christmas craziness, I let it pass. Then the console only lasted a day, and would not work after the first charge. Contacted them a few times over the last 10 days and nothing, no reply, not even empty promises like other people received. I have a very upset little boy. About to put a stop on the credit card payment and all people having issues should report to ACCC. UPDATE: soon after I posted this, I was contacted by Pocketgames and we are in the process of repairing/replacing the machine. I will post an update once I have a solution.
Last year I bought a Miyoo from them and one of the games didn’t work. They told me they’d send a replacement SD card, but it never arrived. I assumed it was AusPost and let it go. This year I bought two R36S consoles for myself and a friend. Both arrived with the games set to German instead of English. I contacted them and, at first, they were helpful and agreed to send two replacement SD cards. I specifically requested express shipping because I originally paid for express and it was meant to be a birthday gift for the weekend. They agreed, and even updated my order status to show express shipping. Two business days later the parcel still hadn’t arrived, so I contacted AusPost to check the service level — they confirmed it had been sent via standard shipping, not express. When I told Pocket Games, they blamed it on “human error,” but it didn’t sit right with me. It felt like they assumed I wouldn’t check. I did eventually receive the SD cards today, but I’m really unhappy with the dishonesty and the repeated issues. I won’t be shopping there again, and honestly, I don’t think others should either. Their pricing is inflated, their customer service is disappointing, and it’s concerning that they don’t even check that the consoles games are downloaded in English before shipping.
Parcel was delivered in an unsafe location and I’m assuming stolen as it was not where it was apparently left. Paid for parcel/shipping insurance as well as through PayPal which did nothing as the seller didn’t care as they’d ’fulfilled their obligation’ which is bullshit. It’s only fulfilled when I get my parcel which they weren’t able to get to me. Rude & unhelpful. Never trusting this seller with my money
Great customer service and what I ordered is exactly what I got.
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