This is a bad experience
The company provides AI responses to all reviews here -- Be careful of the gotcha in clauses in the T&C which people don't read, but they stand on their high horses to charge people additional months, like that's what they want to do about a forgotten service. Id have upgraded the package, until I found out they do this, i'd rather just pay the cost, cancel the service and warn other people of their practices out of principal.
Original AI response below preserved.
"We understand you’re frustrated, but we don’t think this is a fair account of what happened. Your review quotes the three-day notice requirement itself. It doesn’t explain what we got wrong in applying it.
We’re happy to take responsibility when we make a mistake. However, missing a cancellation deadline and being unhappy with the answer doesn’t mean we’ve provided poor service. It means you wanted an exception to the notice period.
If we’ve got the dates wrong, please come back to us through your ticket and we’ll look into it.
We’re open to criticism, but it’s reasonable to expect that criticism to reflect something we actually got wrong."