ChessBaron hat eine Gesamtbewertung von 4,4 von 5 basierend auf 59 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (4,4 von 56 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 75% vergeben 4 oder 5 Sterne, 25% 1 oder 2 Sterne. ChessBaron hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Von 51 Bewertungen waren die meisten Bewertenden mit dem Gesamterlebnis zufrieden, obwohl eine beträchtliche Minderheit von ernsthaften Problemen berichtete. Viele loben das Aussehen, die Details, die Materialien und die Verarbeitung der Schachsets und Bretter. Die Lieferung wird häufig als schnell und die Artikel als sorgfältig verpackt beschrieben. Viele schätzen außerdem den schnellen und hilfreichen Kundenservice, der auch bei Fragen und mit Ersatzfiguren Unterstützung bietet....
Einige Kunden berichten jedoch, dass Artikel zerkratzt, beschädigt, verzogen oder anders als beschrieben ankamen. Dabei wurden auch Bedenken hinsichtlich der Oberflächenbeschaffenheit und der Verarbeitung geäußert. Die Erfahrungen bei der Lösung dieser Probleme sind unterschiedlich: Einige Bewertende berichten von schnellen Ersatzlieferungen, während andere von strittigen Qualitätsbewertungen, Schwierigkeiten bei Rücksendungen oder selbst zu tragenden Rücksendekosten erzählen. Einige berichten zudem von unerwarteten Überraschungen bei der Bestellung oder beim Bezahlvorgang, etwa Preisänderungen, Stornierungen oder unerwarteten Kosten.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
When a couple of pieces arrived damaged, the replacement help was excellent. They responded quickly and took care to make the new pieces fit the set, which mattered to me more than a generic apology. The whole issue was handled with a level of attention I didn't expect, and I'm very pleased with the result.
The set arrived in a flash and looks lovely on the board. Even the storage box felt nicely done. 😊
Arrived ahead of schedule, beautifully packed, and the set felt genuinely SPECIAL in hand.
Brilliant service from a small business. The most efficient purchase and receipt of a fine item at a fair price, sent via reputable courier (FedEx) and received within 24 hours. Outstanding!
Ordered the Bara set of Triple Weighted Chess Pieces in Acacia/Boxwood and received them ahead of schedule, perfectly packaged. The photographs on website were enough to convince that they were just what I was looking for, and yet they exceeded my already high expectation. A world past my prior set in feel and aesthetic, and simply quite beautiful to hand and eye. I also ordered the Chess Board, Sheesham, 2inch squares, to accompany the Bara Set. This also arrived perfectly packaged and again, it is just beautiful. The support was exceptional also prior to the purchase. I review as I find and it is 5/5 in all respects. The Bara is a beautiful set by and worthy of consideration. My first purchase from ChessBaron but given the emphasis on quality, not my last. Pieces, Board and Company all bring highest recommendation. Thank you, Baron.
The following is my experience with this company and I will let you the reader make your own judgement.I initially bought Staunton chess pieces at a cost of £169 reduced from £369 (first red flag).They arrived reasonably packaged inside there were two white boxes.One of the boxes had begun to collapse and it appeared water had got to it although box was dry (second red flag).I then purchased chess board from the same company which is ok.Board arrives I get chess pieces out and they look and feel ok but on closer inspection discover the green felt on the base of about ten pieces had not been bonded very well at all ,the felt would curl when I ran my fingers across it.(third red flag).I have made the company aware of the situation and sent some photos .I have had no response from them and this is over a week ago.(fourth red flag).I made this purchase thinking it would be nice for my grandchildren to have when I pass,i have terminal cancer with I don't know how long to live.I do not want a refund and have bonded the felt myself to the pieces that required it.I got a letter with chess pieces thanking me for my purchase and some background about themselves (fifth red flag) on how they endeavour to be a good company etc.To put it plainly they are box shifters who import from India or somewhere and simply add their percentage to the price,sorry for all the red flags.So have I been treated fairly? and as I mentioned earlier I do not want a refund, sorry for all the red flags and looking forward to a game of chess with my grandchildren.One last point and it's something I should of done myself, use Trust pilot to check out the experiences of others with this company or any company and ignore the five star reviews, good luck.
Chessbaron and Baron himself were nothing short of excellent. We ordered an Onxy and Marble set as our family's first heavier set and it shipped very promptly. Unfortunately the set shipped to Canada from the UK via the US and US Customs tossed the set leaving it in absolute disarray and even broke two pieces. Unreal. We contacted Chessbaron and heard back same day and not only did they ship replacements immediately, but even sent two of the black pieces to ensure we had a piece with marbling consistent with the rest of the set's black pieces. It arrived promptly via FedEx. Above and beyond. Huge thanks to Baron for his help in making our situation right and for the amazing chess set! We'd highly recommend Chessbaron!
Just wow! Amazing price, quick delivery and stunning chess set. Yes 100% I would recommend. Even the storage box was beautiful. Massive thank you
What a fantastic looking chess set from Chess Baron. I bought a small Camelot chest set from them. The detail on the pieces is superb and the chessboard is a real work of art. From start to finish dealing with Chess Baron has been a pleasure. The order arrived sooner than anticipated and it was packaged really well. The presentation box that the pieces were packed is fantastic and also a nice little write up ads a touch of class to an already great product. I can highly recommend using Chess Baron. So if you want a really good quality, fantastic looking chess set or board these are the people to go to.
I purchased the ebony chess board with the rosewood edge and the Margaret Anne ebony and rosewood chess set. It is a stunning set and I'm so happy with this purchase. I liked that I could easily contact the seller via WhatsApp with questions and they responded quickly. They were very helpful and it felt like a personal service. Couldn't recommend enough.
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