What do reviewers say about prices and selection?

Some reviewers appreciate low prices and say they found a wide range of CDs, films, games, and less common titles. Others note that extra costs could affect the final price.

How long does delivery take?

Experiences vary. Some reviewers describe delivery in around a week or two, while many report longer waits, missed expected dates, or tracking problems. Several say items were sent from abroad, which they felt contributed to longer delivery times.

Are items always dispatched when shown as available?

Some reviewers say an item listed as available was later marked as backordered or unavailable, sometimes after payment. Other customers report receiving their orders successfully, so experiences differ.

Do orders reliably arrive?

Reviews describe mixed outcomes. Some customers say their orders arrived without problems, while others report missing parcels, delayed shipments, or orders that were never dispatched.

How responsive is customer service?

Many reviewers describe slow replies, generic responses, or no answer to repeated messages, particularly when asking about delayed or missing orders. A few report satisfactory service, so experiences are not uniform.

What do reviewers report about refunds for unfulfilled orders?

Some reviewers say refunds came only after repeated follow-ups or after seeking help from a payment provider. Others report receiving a refund, while some describe delays or discrepancies in the amount returned.

Could there be import or customs charges?

Some reviewers report extra import or customs costs on items shipped from outside their country, and say these charges raised the total price. The reviews indicate that the experience varied by order and destination.

What do reviewers say about returns or exchanges?

Some reviewers describe difficulties returning or exchanging items, including slow follow-up or disputes about refunds and store credit. A few say damaged items were replaced, but experiences differ.

Ist WOW HD seriös? Bewertungen & Rezensionen

Ist WOW HD seriös?

WOW HD hat eine Gesamtbewertung von 1,2 von 5 basierend auf 269 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,2 von 266 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 21% vergeben 4 oder 5 Sterne, 74% 1 oder 2 Sterne. WOW HD hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Daisy Hargreaves

1 Bewertung

vor 5 Tagen

A short refund

Extra delivery costs were a pain, and then the refund came back short. That was enough to put me off ordering again.

Daphne

1 Bewertung

17. Okt. 2026

A real letdown

What a letdown... The old appeal of occasional bargains had already faded once delivery stopped being free and extra costs appeared. Now the shipping restrictions mean people in much of Europe can't order at all. That's a pretty stark change, and it leaves me with little reason to look here again.

AlkisenSuper

SE4 Bewertungen

Bewertungsquelle

19. Sept. 2026

En gravplats till butik

Den här sidan var redan på nergång när den fria frakten försvann och det började tillkomma en extrakonstnad varje gång. Men det var fortfarande ett acceptabelt alternativt ifall en film var ännu dyrare på andra ställen, plus att det en gång i månaden var en rabattkampanj. Nu däremot har jag inget gott att säga om dom överhuvudtaget. På grund av en ny policy skickar de inte längre ut produkter till de flesta europeiska länder, så jag kommer aldrig kunna göra några fler köp igen. Totalt bottenskrap.

Elara

1 Bewertung

Verifizierte Bewertung

9. Sept. 2026

No reply after damage

Really frustrating - the item arrived damaged, messages got no reply, and the refund never came.

Verifizierte Bewertung

Joe Chill

DE1 Bewertung

Bewertungsquelle

1. März 2025

Item arrived damaged

Item arrived damaged, no answer to multiple emails, no refund

Andy Moulton

GB14 Bewertungen

Bewertungsquelle

8. Juli 2024

They're OK.

GOOD * Reliable - never had any issues receiving orders and delivery times are reasonable from US to UK. * Love the 15% off offers - almost removes that annoying 20% VAT. It does tempt me to pick up titles that I might not have otherwise - so it does work. * Competitive. Sometimes. I often compare to Amazon US and if there's not much in it, I'll go with WOWHD. But any more, I won't be loyal. You get loyalty (if you want to call it that) by being competitive. BAD * Customer service often VERY slow to respond. It's particularly bad if you want to cancel an order - they are often so slow the order has shipped before they respond. Look after your customers better, WOWHD ! Of course, if orders could be cancelled on the website ... I've used WOWHD for years and I'll continue to do so. They're OK. The 15% sale is the iced fondant of this particular cake.

David

GB11 Bewertungen

Bewertungsquelle

19. Feb. 2024

Short changed!

I recently ordered and paid for an imported vinyl. Paid £86, the release was pulled, refunded £67 so £18 has just disappeared? Don't bother emailing "customer service" as you won't get a reply. Use Amazon!

anon

AU2 Bewertungen

Bewertungsquelle

14. Aug. 2022

Lost item, hard work for a refund

An order submitted in May never arrived. When I followed it up WOW HD said they'd have to follow it up with THEIR delivery agent. Weeks went past, when I asked for an update "still waiting" more weeks went past finally they say I need to submit a claim form to THEIR insurer for a refund. So I am running around claiming a refund to their insurance agent (on their behalf) because THEIR delivery agent failed to deliver and couldn't track the item on THEIR tracking system. What a frustrating waste of time and money this place is. Go to amazon or a real company with people employed and trained to deliver customer service. You'll have to work hard for any outcomes if they fail in any steps along the way

Ernie Payet

AU2 Bewertungen

Bewertungsquelle

24. Mai 2022

If you are considering buying from…

If you are considering buying from WOWHD be prepared to endure endless delays and a total lack of support from the company. I purchased an item recently but it went "missing" in the US postal system and neither WOWHD or the courier company could tell me what had happened or where my item was. I eventually received a refund through Paypal but I had to waste a great deal of time on the whole situation. Your poor service reflects very badly on you WOWHD. You would think that, after reading the large number of negative reviews about you, that you would take action to improve, but obviously you don't think a great deal of your customers. You will NEVER get my business again.

Mr Pau Doran

IE6 Bewertungen

Bewertungsquelle

11. Feb. 2022

Stay away

Stay away, up until about 6 years ago this was an excellent site to order from. I ordered a Peter Gabriel cd/dvd from the old WOWHD and there was a region problem with the DVD so I returned it and got online credit. The company changed hands and they had no record of my credit and wouldn't honour what was owed to me. I've never bought anything from them again

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