Disappointed with the Product Access…
Disappointed with the Product Access and Support Process.
I purchased FC27 from BuyOnline.Games on 4 October 2026 (Order OR#45424) and followed the instructions provided to access the game.
During the login process, Microsoft requested security verification codes. It later became apparent that these verification codes needed to be provided through BuyOnline.Games support, which was not something I had understood from the product listing prior to purchase.
Over multiple attempts, I experienced delays obtaining the required codes and several login sessions timed out before the process could be completed. Despite following the instructions provided and working with customer support over a number of days, I have been unable to successfully access and use the product.
My main concern is not whether the account exists, but that I have been unable to gain reliable access to the product despite repeated efforts and communication with support. I have also requested a refund and escalation to a manager, but at the time of writing these concerns remain unresolved.
Customer support initially responded to my emails and provided troubleshooting guidance, which I appreciated. However, despite multiple attempted resolutions, the issue remains outstanding. My most recent emails requesting a refund, manager escalation, refund policy, and customer service contact details have not yet received a response.
I am also concerned that the product listing did not clearly disclose that access would require logging into a third-party Xbox account and obtaining verification assistance through customer support.
I am happy to update this review should the matter be resolved fairly and promptly.
