Ist Lego seriös? Bewertungen & Rezensionen

Merrin

1 Bewertung

vor 2 Tagen

Really pleased with the quality

Really pleased with the toy's quality; it feels well made and makes a good impression.

Bryn Talbot

1 Bewertung

Verifizierte Bewertung

20. Okt. 2026

Quality, but pricey

Solid bricks, steep price. The quality is there, but it makes buying less tempting.

Verifizierte Bewertung

Oliver

GB2 Bewertungen

Bewertungsquelle

28. Sept. 2026

Quality bricks, but very expensive

Recently, LEGO has become quite expensive. I have been unable to buy some because of the high prices. However, it is very high-quality when it comes to the toy itself.

Amina Doyle

1 Bewertung

Verifizierte Bewertung

27. Sept. 2026

Pricey, still impressive

The price felt steep, but the product still impressed me.

Verifizierte Bewertung

Kyrylo

DE4 Bewertungen

Bewertungsquelle

18. Sept. 2026

1 star — return/ refund refuse without explanations

Order number: T511429644 1 star — Refund withheld without explanation I returned my order to the LEGO Shop, and the return was delivered 20 days ago. I am still waiting for my refund. I contacted LEGO Customer Service several times, but instead of processing the refund or providing a clear explanation, I was simply refused. No evidence was provided to justify withholding my money, and I was not given a reasonable explanation of what exactly is preventing the refund from being processed. The return has already been delivered, yet LEGO is still holding my money with no clear resolution or concrete timeframe. This is extremely frustrating and not the level of customer service I would expect from a company like LEGO. Customers should not have to repeatedly chase support to get their money back after a successfully delivered return. LEGO: please provide a clear explanation, evidence for your decision, and process my refund without further delay.

angela mckenzie

GB22 Bewertungen

Bewertungsquelle

4. Sept. 2026

Placed large order for my disabled…

Placed large order for my disabled son’s birthday. For the third time DPD have sent me an email saying they missed me despite me sitting in my living room beside a window overlooking the street. I hope Lego UK stop using this company

Janine

GB12 Bewertungen

Bewertungsquelle

8. Dez. 2025

Tried ordering online but impossible…

Tried ordering online but impossible just keeps deleting your info. Called customer services but no answer

Abigail Fisher

GB610 Bewertungen

Bewertungsquelle

6. Dez. 2025

Bit pricey but amazing.

Laurent

GB21 Bewertungen

Bewertungsquelle

24. Okt. 2025

Lego: The brand that builds hype, not trust.

My first order with Lego has completely reversed my previously positive perception of the company - hence this review that details a series of operational and customer service failures. 1 - Delivery Failures My order took six days to arrive, having not been dispatched until three days after placement. This slow dispatch time is unacceptable given industry standards and competitor services (e.g. Amazon's 24-hrs delivery capability). To compound the issue, the package was delivered to a location different from the one selected during the ordering process. 2 - Customer Service and Policy Issues My attempts to seek clarification or resolution were equally frustrating: a - Phone Contact: I was required to use a premium-rate phone line rather than a free or standard-rate number, an inappropriate policy for handling customer issues. b - Email Response Time: An email sent two days after placing the order—seeking an update on the slow dispatch—took 48 hours to receive a reply. c - Cancellation Policy: I was unable to cancel the order after realising the extent of these service failures, indicating a rigid and inflexible system. 3 - Operational Concerns The combination of a three-day delay in dispatch, a three-day wait for a simple invoice after the order was accepted, and the inability to process a cancellation strongly suggests reliance on inefficient or antiquated IT systems. This operational stagnation, paired with premium product pricing, gives the impression that the company is taking its loyal customer base completely for granted. This entire experience demonstrates a significant gap between the brand's public reputation and its operational reality. My advice to Lego to review its customer-facing systems, focusing specifically on dispatch times, delivery accuracy, customer contact costs, and inflexible cancellation policy.

George

GB11 Bewertungen

Bewertungsquelle

5. Dez. 2024

Lego gift cards a rip off

If I could give company zero stars, I would, I was given a Lego gift card, enough to buy the gift set i wanted, but found you can only use the gift card online or instore at Lego, the problem was the set was £14.00 more expensive, contacted Lego customer services, who give me the standard line of they don't control the price other retailers sell there sets for. Do not buy Lego gift cards, there an absolutely rip off!!

Lego

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Ist Lego seriös?

33 Bewertungen auf WebVouch

33 Bewertungen

33 Bewertungen

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

Really pleased with the quality

Quality, but pricey

Quality bricks, but very expensive

Pricey, still impressive

1 star — return/ refund refuse without explanations

Placed large order for my disabled…

Tried ordering online but impossible…

Bit pricey but amazing.

Lego: The brand that builds hype, not trust.

Lego gift cards a rip off

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