WARNING: Absolute Black Hole of Customer Service — DO NOT BUY!

If you are thinking about ordering a pre-release item—or literally anything—from the Square Enix North American store, stop right now and run the other way. I purchased a pre-release item, and it completely vanished into the ether. It never shipped, there are no tracking updates, and Square Enix has successfully taken my money while delivering absolutely nothing in return. But the real nightmare begins when you try to get help. Calling their customer service "non-existent" is a massive understatement. It is a ghost town: No phone support. You cannot speak to a human being. No live chat. There is zero real-time troubleshooting. Email support is a total sham. You send inquiries into a digital void, and they completely ignore you. Not even a boilerplate automated response can be bothered to find its way to your inbox. This isn’t just a poor shopping experience; it is a full-blown, anti-consumer horror story. They have engineered a system that actively locks you out of getting answers or refunds once they have your cash. Buyer beware is an understatement. Think twice, think three times, and then buy somewhere else. This store is a complete and utter disgrace.