Do orders arrive on time?

Experiences vary, but late or missing deliveries are a recurring complaint. Some reviewers describe substantial delays, missed delivery dates, or parcels that couriers could not locate. Others report receiving orders quickly, sometimes within a day or two.

How responsive is customer service?

Many reviewers describe unanswered emails or calls and difficulty getting useful updates about delayed or missing orders. A smaller number report polite, helpful communication and regular updates.

Are products delivered complete and as described?

Some customers report receiving the item they ordered in good condition. Others describe missing parts or accessories, incomplete orders, or products that differed from what they expected, such as an incorrect size or colour.

What do reviewers say about refunds and returns?

Some reviewers say refunds were issued, while others describe waiting for promised refunds or having difficulty getting a response about returns. Reports include disputes over return costs or the condition of returned goods.

Is the online ordering process straightforward?

One recent reviewer says the online form would not progress beyond entering their details and they could not get help through the contact channels they tried. Another reviewer also reports being unable to complete an order through the form.

Can customers get product advice before buying?

Some reviewers praise staff for being helpful and knowledgeable, including offering product options and advice without pressure. Other customers describe difficulty getting answers after purchase, so experiences with support are not consistent.

Ist Splash & Relax seriös? Bewertungen & Rezensionen

Ist Splash & Relax seriös?

Splash & Relax hat eine Gesamtbewertung von 1,8 von 5 basierend auf 1.105 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,8 von 1.101 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 22% vergeben 4 oder 5 Sterne, 76% 1 oder 2 Sterne. Splash & Relax hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Gina

1 Bewertung

Verifizierte Bewertung

vor 3 Tagen

No clear way to return it

The return was the part that fell apart. I couldn't get instructions or a reply, so the item was left with me and no clear way to sort it out.

Verifizierte Bewertung

R. J.

1 Bewertung

Verifizierte Bewertung

23. Okt. 2026

No way to resolve it

Refunds and returns were left unresolved, and I couldn't get a response. I felt stuck with no clear way to sort things out.

Verifizierte Bewertung

Nigel Cooper

1 Bewertung

Verifizierte Bewertung

15. Okt. 2026

No answer on settings

No help with the settings. The heater itself has been fine, but I sent a few emails asking how to adjust it and got no reply. That left me hesitant to ask them anything else, especially when I was thinking about buying another item. Frustrating to be left to work it out alone.

Verifizierte Bewertung

Rita Windham

1 Bewertung

Verifizierte Bewertung

5. Sept. 2026

The ordering process felt unreliable

I was unable to place an order because the online form would not move past my details. When I tried to contact the seller, my email came back as undeliverable and the limited phone hours gave me no help. I decided not to continue, as the whole process felt unreliable and left me without confidence.

Verifizierte Bewertung

STEPHEN CLAYTON

GB8 Bewertungen

Bewertungsquelle

15. Feb. 2024

Obviously now a scam site

Obviously now a scam site. No contact details, and apparently they sell a mixture of pools, hottubs and kids toys. Seems legit...

Andy Wilson

GB26 Bewertungen

Bewertungsquelle

5. Jan. 2024

Wish I could put a minus star ratings

We bought an expensive heat pump pool heater a year or so ago now we have no issues with it but I emailed them about some settings and 3 emails later I have had no response at all, I guess they have our money and no now longer what to help, I was thinking of getting a smaller one for our hot tub but I will purchase one from a company with with at least some customer service

Nuni Ryder

GB34 Bewertungen

Bewertungsquelle

22. Juli 2023

Online order form doesn't work

I tried to place an order for a product which was £150 cheaper than its nearest rival of the exact same product. I could not get the online booking form to go beyond adding my name and address. I emailed the company and received an "address not found". I called the number and received a message saying that phone opening hours are only available from 9.30 to 10.30. I've no idea how a company can successfully operate on one hour a day! So overall I'm totally underwhelmed by Splash and Relax. If price is too good to be true there's usually something dodgy going on. As a result I will be placing my order elsewhere. Having read some of the other rather negative reviews on here I think I've had a lucky escape!

Roman Route

GB3 Bewertungen

Bewertungsquelle

1. Juni 2023

This company is in liquidation

This company is in liquidation, and they don’t process refunds or returns. Avoid like the plague.

Simon

GB2 Bewertungen

Bewertungsquelle

22. Nov. 2022

What a joak of a company

What a joak of a company, avoid at all cost. Bought a pool with 3/5 day delivery, 2 weeks later after contacting them via email was told stock is unavailable and a refund has been issued, over 2 later still no refund. All emails are being ignored and apparently reduced phone hrs 9am till 1030am where you can't speak to anyone and phone just cuts off!!!

Kelly Matlock

GB2 Bewertungen

Bewertungsquelle

21. Sept. 2022

excellent service

Über das Unternehmen

Splash & Relax are the UK's favourite online home & leisure retailer, offering the widest range of swimming pools and hot tubs.Some of the biggest brands are available including Intex, Bestway and Lay Z Spa, as the company continue to add to their wide range of products year in, year out. Customers who shop online at Splash & Relax can receive free delivery on their products when they spend £50 or more. What's more, a range of special offers and best-selling products are available online throughout the year.

Splash & Relax

Splash & Relax

Splash & Relax