Rollbit permanently banned my account and forfeited approximately $2,200 without explaining the specific breach

I am posting this review to document my experience with Rollbit and to warn other users. On July 28, 2026, I requested two withdrawals from my Rollbit account: $1,400 and 812 USDT (approximately $2,200). My account was verified, including KYC Level 4, and I was willing to complete any additional verification required. Initially, Rollbit Support told me that my withdrawal was under review and described it as a normal/standard procedure. I was told that I would be updated once the review was completed. Later, Rollbit suddenly asked me to list any other accounts I had with them. I repeatedly explained that I have only one Rollbit account. I want to be completely transparent: I have used a VPN while accessing Rollbit. I am not hiding this and I am willing to explain my VPN usage and provide any information required. However, I did not create or operate another Rollbit account. After this, my case was transferred to Compliance. I tried to cooperate and repeatedly asked what exactly Rollbit believed I had done wrong and what information they required from me. Instead of giving me a specific explanation, I received several different explanations over time. Rollbit referred to: an alleged connection to other accounts; AML/internal procedures; a breach of the Terms of Service; “abuse”; and finally a “failure to co-operate”. Most recently, Rollbit Support stated that they see “clear links to other accounts on our platform” and therefore wanted me to list those accounts. I again stated that I have only one account and asked them to explain what exactly I had allegedly violated. When I specifically asked for the exact rule or Terms & Conditions clause I had violated and requested details, Support simply replied: “Nothing further to add here.” Rollbit then permanently banned my account and explicitly stated: “Your account has been permanently banned from Rollbit for breaching our terms of service. Your funds have been forfeit due to this breach.” My approximately $2,200 was therefore forfeited. Despite repeatedly asking, I have still not been given the exact Terms & Conditions clause that I allegedly breached, the specific conduct that constitutes the breach, or a clear explanation of why the two pending withdrawals were permanently forfeited. I tried several independent channels to resolve the matter. Casino Guru attempted to mediate my complaint but told me that Rollbit has more than 30 cases closed under their “No Reaction Policy” because Rollbit was not cooperating with their attempts to communicate. Casino Guru closed my complaint as unresolved and recommended contacting the Curaçao Gaming Authority. I then tried Casinomeister's PAB service. Casinomeister contacted Rollbit, but Rollbit refused to discuss the issue with them and directed me to its Legal Department. Casinomeister was therefore unable to assist further. I also contacted eCOGRA, but they told me that Rollbit is not an eCOGRA Approved Site and therefore they could not mediate the dispute. I submitted a complaint to the Curaçao Gaming Authority as well. I am writing this review because after more than a month of trying to resolve the issue, I still have not received my approximately $2,200, nor have I received a clear explanation of the exact contractual basis for the forfeiture. I am not asking for special treatment. I am willing to complete reasonable KYC, AML, source-of-funds, video verification or other security checks. I simply want either: 1. My legitimate funds to be returned and the pending withdrawals to be processed; or 2. A clear written explanation identifying the exact Terms & Conditions clause I allegedly breached, the specific conduct that constituted the breach, and the contractual basis for permanently forfeiting my funds. I have kept screenshots, emails, withdrawal records and the complete support correspondence documenting the above events. My experience has been extremely disappointing, and I recommend that potential users carefully consider this experience before depositing funds with Rollbit.