What do reviewers say about buying from Right Stuf Anime?

Experiences are divided, but the overall ratings lean negative. Positive reviewers highlight the selection, book prices, and protective packaging, while complaints commonly concern fulfillment delays and difficulty getting order issues resolved.

How quickly do orders arrive?

Timing varies in the reviews. Some customers describe prompt delivery, while others report slow processing or waits of several months, particularly for orders involving items awaiting stock.

What happens when an order includes a preorder or out-of-stock item?

Some reviewers say orders were delayed while waiting for all items, and describe incomplete deliveries or little communication about preorder delays. Other accounts mention items arriving in separate shipments, so experiences vary.

Are books and figures usually well packaged?

Many positive reviews describe secure packaging and books arriving in good condition. However, some customers report books or other items arriving with damage, so condition was not consistent for everyone.

Are prices and shipping costs reasonable?

Some reviewers praise book discounts and competitive prices, especially on larger purchases. Others say shipping costs can make an order less worthwhile, and some object to charges connected with returns or delivery problems.

How do reviewers describe customer support?

Some customers report helpful live chat or support that resolved an issue. Others describe slow responses, limited updates, or difficulty getting help with delayed, missing, or incorrect orders.

What do reviews say about returns or missing and damaged items?

Several reviewers describe claims and returns as difficult, including reports of paying return shipping or fees for damaged or unwanted items. Others say they could not get a satisfactory resolution for lost shipments. One reviewer did report receiving a replacement figure after contacting support.

Ist Right Stuf Anime seriös? Bewertungen & Rezensionen

Daphne

1 Bewertung

Verifizierte Bewertung

vor 1 Tag

Finding things was easy

PRETTY easy to find what I wanted, and the prices looked good; an out-of-stock item held things up, while shipping cost gave me pause.

Verifizierte Bewertung

Vivian Harlow

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

A good manga find

A good manga find, with plenty to browse and prices that made adding another volume feel worthwhile.

Verifizierte Bewertung

Nerine

1 Bewertung

29. Sept. 2026

Helpful live chat

Live chat was genuinely helpful, and everything arrived neatly packed. That made ordering feel easy.

Jared

US2 Bewertungen

Bewertungsquelle

16. Mai 2023

Horrible service

Horrible service. Takes days to get a response, and offer no help with issues.

US5 Bewertungen

Bewertungsquelle

29. März 2023

Purchased 12 manga from 11/13/2021

Purchased 12 manga from 11/13/2021. Items were split up and sent in partial boxes. Guess how long the last 2 came? Took them an entire year and 3 months counting because the last two were out of stock. If you smth out of stock run.

Kat

US1 Bewertung

Bewertungsquelle

19. Jan. 2023

Would Not Recommend — Lost $200

I purchased a box set of the complete Demon Slayer manga (with shipping protection), got a notice that it had shipped and waited for my order. Due to shipping delays worldwide, I chalked up the wait as understandable but months later never received my order or any updates beyond it being shipped. When I reached out to RightStuf, they told me too much time had passed and to try talking to my local post office. I tried filing a claim with the shipper indicated on their website under the order confirmation (FedEx) and they denied ever being used. When I tried contacting the shipping insurance company I had paid extra for, they were likewise unable to help me. No refund or credit was issued. TL;DR - They lost $200 worth of product and told me good luck trying to find it on my own

Elliot

US5 Bewertungen

Bewertungsquelle

30. Dez. 2022

Poor inventory control and customer service

I used to love getting stuff from them, but don't have anything in your life come through that impacts your order short notice. They cannot and will not help you. I had an preorder that I needed to update the shipping on, but the order had started to be processed. I contacted them and they could not do anything and suggested I contact the delivery company to get the package rerouted. I asked for the routing number, but I was told it had not been created yet and not shipped! So, tracking not made, but they cannot change the address. So that means that they will not update their work flow for a customer. This is laughable as it always takes so long for them to ship out in stock order as it is. I feel like I am just money to them and they cannot give their customer support any tools to help people. If the old address does not return the package and I cannot get it forwarded, I will be out money even with the insurance as it will be "Delivered". They must not have much control of their inventory on orders so I cannot trust buying anymore from them.

US1 Bewertung

Bewertungsquelle

6. Dez. 2022

the absolute best!!

Love them! Very happy with my purchases as I had a smooth experience. Ordered three times from them for the first time around their black friday sale on Nov and my first two orders have already been delivered in a week’s time. Everything was packaged really nicely and their live chat has been super helpful! Will order more from them in the future.

Derek Hurtado

KW2 Bewertungen

Bewertungsquelle

29. Nov. 2022

Gaslighting customers on the reg

I have been waiting for my Hatsune Miku Street Ver Bicute Bunnies Vocaloid Figure for almost a year. I have emailed their company previously about this and was given a very rude response back. Their company took my money, sent half my order, and proceeded to ghost and gaslight me for months. I just wanted to be updated every so often, like one email every few months. I would have liked some semblance of empathy conveyed (I.E. "We understand your frustration... please bear with us...") at anytime. This company could have taken so many steps to retain me as customer, they have failed at customer service.

US7 Bewertungen

Bewertungsquelle

7. Okt. 2022

My go-to online store for manga

EDIT: Customer service is acceptable. Based on my recent experiences the quality control seems to be getting worse. Would not recommend to collectors (i.e. those who want items in pristine condition) but otherwise a fine store I've ordered hundreds of dollars ($600+) of books off rightstuf and my experience has been largely positive. Packaging is excellent and the books are typically cheaper than MSRP so I usually buy in bulk once there's a series I want to read. Shipping times are not super great but they are acceptable. Other reviews mention issues with shipping costs so for reference I live in the US and I order books in bulk so shipping costs are negligible compared to the cost of the total order. Occasionally the books come with some dings or weird gunk on them. Issues are rare enough that I don't really have any complaints I haven't had an experience with customer service yet. This combined with the occasional book quality issues (considering they also sell 'damaged' merchandise for cheaper) is a 4/5 experience

Right Stuf Anime

Right Stuf Anime

Right Stuf Anime