Pokémon hat eine Gesamtbewertung von 1,3 von 5 basierend auf 59 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,3 von 56 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 26% vergeben 4 oder 5 Sterne, 74% 1 oder 2 Sterne. Pokémon hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were dissatisfied with the overall experience. A smaller group of longtime fans value the franchise and its community, and some praise the website as a useful place to follow news and explore Pokémon-related content. Some also speak positively about the games and anime....
Complaints dominate, with many reviewers describing unhelpful or slow customer support, including account problems and product issues that went unresolved. Some report missing, incorrect, or damaged card products, while others describe delayed or undelivered orders and difficulty getting refunds. Reviewers also raise concerns about website and game-client errors, release queues, and games they found short or lacking in content.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The missing child-account option left me stuck during signup, and trying a different browser didn't help. When I asked for assistance, the replies felt automated and didn't address the problem. I wanted a clear way to finish setting things up, but I came away frustrated instead.
At a crucial moment... the match froze twice, and losing after that was hard to shrug off.
Ugh, opening a box and finding no cards I was excited about was a letdown 😕. It made the whole purchase feel like a gamble.
ETB boxes are a con. Do not buy
Registering on Pokémon.com is an absolute nightmare. The interface is overcomplicated, unintuitive, and feels broken. I spent hours trying to find the 'Add a Child' button, switched between different browsers, and disabled everything, but the option simply isn't there. It feels like the system is intentionally designed to prevent you from using it.To make matters worse, their 'Support' is non-existent. I sent a detailed explanation of my issue, only to receive empty, automated templates from a bot (Agent_Damian). They don’t even read the messages! It is disrespectful to ignore customers like this. If you value your time and nerves, stay away.My support ticket is #3921223. I expect a real person to contact me and fix this technical glitch instead of sending more canned responses.
This service is disappointing. During a critcal point in a match my turn froze 2 times. This was a deciding factor in my loss. I took screen shots of the errors. It was suspicious that it decided to freeze me on 2 critical moves that could have won me the match. Pokemon company is going downhill. They have a loyal fan base but that doesn't mean they should treat their fans with bad products and services. Quality has gone down in every category including the video games. They will release subpar products knowing the fan base will buy it regardless. Will try and attach the screen shot of the glitches.
i had a problem with one of their game clients, i made a video of it clearly showing what the problem was. they acted incompetent, saying they could not view video files. i call that bs everyone can watch video files regardless of any device. then it turned nasty, cus they couldn't win the argue, they bluf by deleting my account.
I am a Certified Pokémon Professor and an autistic individual. For over 3 months, I have been reporting a grave case of ableism (disability discrimination) and fraud committed by an Official League Owner at Papelaria Garbosa in Brazil. The owner has used WhatsApp to make discriminatory jokes about my condition and is openly cheating in official events. Despite multiple reports from myself and other players (Case #3576949), The Pokémon Company International (TPCi) has taken zero action. The store continues to host official events, creating an unsafe and hostile environment for neurodivergent players. This is a direct violation of the Play! Pokémon Standards of Conduct and the Brazilian Inclusion Law. TPCi’s negligence in this matter is unacceptable. I am now taking this case to the Brazilian Ministry of Public Prosecution.
PLEASE DO NOT ORDER FROM THIS SHOP AS THEY ARE AWFUL!!!! I ordered a toy and I waited 10 days contacted them and they replied it’s on its way, days later my sons birthday had come and gone and they still stated on its way with no more details. I emailed them again to say I wanted a full refund for the awful customer service and they said they can’t as it was on its way!!! 10 days later it arrived in shabby packaging and also not what was ordered. Avoid if you are reading this, terrible company to deal with. Most toy shops have stock now at a much reduced price !!!!
Absolute joke when it comes to uk Americans get elusive like cost co etc and what exactly does the UK get Absolutely nothing they have courtyard.io in America but when shipping to UK it's sky bloody high I have 1 question why does the UK get shafted no matter what I'm getting sick and tired of it
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