What do reviewers think of Nacon controllers?

Experiences vary. Some reviewers like the controllers' comfort, smooth sticks, and precision. Others report defects or criticize features such as button mapping, stick sensitivity, or compatibility with particular games and platforms.

How do customers describe Nacon customer support?

Many reviewers describe support as responsive, patient, and helpful with technical questions or controller problems. Others report delayed replies, difficulty reaching the right team, or dissatisfaction with how a complaint was handled.

What do reviewers report when a controller is faulty?

Some describe receiving a replacement or getting the problem resolved after contacting support. Others say they faced repeated requests for documents, return-cost disputes, or difficulty getting a satisfactory outcome, so reviews do not point to a consistent experience.

Do reviewers report reliable delivery?

One reviewer describes a game arriving quickly and well packed, while others report delayed or missing orders and difficulty getting a response about delivery problems. Experiences differ across reviews.

Are warranty claims and returns straightforward?

Reviews are mixed. Some customers describe prompt replacement help, while others say warranty guidance was unclear or that return and reimbursement issues were difficult to resolve.

What do reviewers say about Nacon games and game access?

Some reviewers express strong enjoyment of particular games. Others describe trouble signing in, resetting a password, or using account features needed to access a game.

Do reviewers find controller software and setup easy to use?

One reviewer found the controller app confusing when checking for a firmware update and contacted support for an explanation. Another criticized the available controller mapping and input options, suggesting setup experiences may depend on the product and use case.

Ist Nacon seriös? Bewertungen & Rezensionen

Ist Nacon seriös?

Nacon hat eine Gesamtbewertung von 3,1 von 5 basierend auf 162 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (3,1 von 159 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 64% vergeben 4 oder 5 Sterne, 30% 1 oder 2 Sterne. Nacon hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Jan

NL2 Bewertungen

Bewertungsquelle

16. Okt. 2026

Nacon Customer Support: Two Weeks of Being Sent Back and Forth With No Tracking Number or Order Reference

**Nacon Customer Support: Two Weeks of Being Sent Back and Forth With No Tracking Number or Order Reference** After posting my first review on Trustpilot, I was contacted by Nacon's support team, and I genuinely thought that my problem would finally be resolved. They confirmed that a replacement would be sent to me and told me that it had already been shipped. Naturally, I asked for a tracking number so I could follow the shipment and know when to expect it. However, I was told that Nacon's support team could not provide either the tracking number or the replacement order number because they did not have access to that information. Instead, they instructed me to contact their French customer support department and provide my case number, assuring me that the French team would be able to give me the necessary information. So I contacted the French department, provided my case number, and even sent them screenshots of my conversation with Nacon's support team. Their response? They told me that I needed an order number to receive assistance. And here is where the situation becomes ridiculous. Nacon's support team tells me they do not have the order number or tracking number and sends me to the French department. The French department then tells me they cannot help without the order number and effectively sends me back to the original support team. **So who is actually responsible for this replacement, and why does nobody seem to have the basic information about it?** Since October 6th, I have been told that my replacement shipment is on its way. Yet, despite repeated requests, I still have no tracking number, no replacement order number, and no way to verify whether the package has actually been shipped or where it is. I contacted Nacon's support team again, and a representative named Adnane once again confirmed that my replacement was on its way. However, once again, I was given neither an order number nor a tracking number. Instead, I was directed back to the French department, where I was once again told that they could not help without an order number. This has been going on for approximately two weeks. I keep contacting support, explaining the same situation, providing my case number, and receiving the same unhelpful responses. One department sends me to another, and then I am sent straight back to where I started. I understand that shipping delays can happen. That is not even my main complaint. **My problem is the complete lack of communication, transparency, and accountability.** If the replacement has genuinely been shipped, why can't anyone provide a tracking number or a reference number for the shipment? If the support team says the package is on its way, surely there should be some way to verify that information. As a customer, I should not have to spend weeks chasing different departments just to find out what is happening with a replacement that the company itself promised me. After my first Trustpilot review, I genuinely believed that Nacon was taking my issue seriously and that things would finally move forward. Unfortunately, my experience since then has only made me more frustrated and disappointed. **Nacon, I am simply asking for three things:** - A clear confirmation of the actual status of my replacement. - The replacement order number or shipment reference. - A tracking number, or a proper explanation of why one cannot be provided. Please stop sending me back and forth between departments and give me a concrete answer. I am sharing this experience publicly because other customers deserve to know what they might encounter if they have a problem that requires support from multiple departments.

Über das Unternehmen

NACON est une société du groupe BIGBEN créée en 2019 qui édite et développe des jeux dits AA sur consoles et PC. Ce segment du marché se distingue de la catégorie dite AAA et englobe tous les jeux dont le nombre de ventes se situent entre 200 000 et 3 millions d’exemplaires. Face aux majors de l’industrie et aux blockbusters AAA produits chaque année, NACON sait se démarquer et se concentrer sur certains créneaux très spécialisés et ainsi moins concurrentiels.Regroupant 16 studios, chacun experts dans leur domaine, NACON propose des projets uniques, qualitatifs et pertinents qui répondent à une demande bien spécifique de joueurs avertis et exigeants.Depuis 2015, NACON, acteur majeur dans la création et la distribution d’accessoires Gaming, propose une gamme complète de périphériques répondant aux attentes des joueurs amateurs et confirmés. Cette expertise a permis à l’entreprise de créer de nombreux produits sous licence officielle et compatibles avec de nombreuses plateformes pour répondre aux attentes des joueurs. Au total, ce sont plusieurs millions d’accessoires pour les joueurs PlayStation®, Xbox, PC et Nintendo qui ont été vendus ces dernières années. L’expertise de NACON est désormais reconnue par tous les joueurs et des professionnels du gaming comme en témoigne son dernier succès en date, la manette officielle Revolution 5 Pro. Cette manette, compatible PC et PlayStation® 5, s’est imposée comme une référence incontournable sur le marché des accessoires haut de gamme. NACON possède également l’une des marques les plus reconnues sur le marché, en matière d’audio et de confort, des casques gaming : RIG. Cette acquisition a contribué à renforcer encore davantage le positionnement qualitatif et expert de la marque sur le marché.

53 Bewertungen

1–10 von 53

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sparepixel

1 Bewertung

vor 5 Tagen

Impressed by the range

IMPRESSED by the range of gaming gear. The products have been great, and support answered my question quickly.

Daniele

IT3 Bewertungen

21. Okt. 2026

I found competence and simplicity in…

I found competence and simplicity in the communication.

Edith Wren

Comfort in hand

The sticks feel smooth and precise, and the controller sits naturally in my hands. I got used to the button layout quickly, which made playing feel comfortable rather than fussy. My only small gripe is that the buttons aren't mechanical, but the control itself has been a pleasure to use.

Gabriel Fortin

CA1 Bewertung

12. Okt. 2026

never buy a controller those are made…

never buy a controller those are made with their ass

Stefano Bed

IT34 Bewertungen

2. Okt. 2026

Ho comprato il controller pro ps5 è…

Ho comprato il controller pro ps5 ed è praticamente scam ,non vibra non è assimetrico e non c'è possibilità di gestione dei pulsanti , praticamente è per Xbox con il logo PlayStation. Azienda poco professionale e seria evitate

Bourdow

FR4 Bewertungen

28. Sept. 2026

Great products

Victor Gomez

ES7 Bewertungen

21. Sept. 2026

Bueno

Bueno, mi reclamacion fue atendida bien, pero había mucha discrepancia si GAME o nacom Francia debían ocuparse de la devolución; GAME hizo como cortesía.

DE2 Bewertungen

20. Sept. 2026

Super Service 😃

Sehr netter Kontakt mit dem Service 😀 Ich habe mich sehr gut aufgehoben gefühlt.

BILLON

FR1 Bewertung

16. Sept. 2026

Service après-vente réactif

J'ai demandé un conseil et t un service pour remplacer ma manette PS4, et j'ai reçu une réponse rapidement. Le service après-vente est très réactif.

Nacon

Nacon

Nacon