After many years of use
I used this Minecraft bot on and off for 8 or so years. It helped massively, but they stopped updating it and now it doesn't work in newer versions. They made a v3 version of this bot that works on newer versions but on the cloud and through a website, but I've seen other people comment on it that it's not as good as the local bot. I personally don't mind that, but they have a migration process where you can transfer your v2 license to use the v3, and I asked them to change my email, a simple request, so I can migrate as I no long have access to the email I signed up with 8 years ago, but they said no? I can even still sign in to my Minebot account, just not my old email to confirm a code they want to send me. I have my PayPal transfer ID as well as proof, but they still said they can't help me change my email because they're too busy. I provided them with my old email and the new email I wanted it changed to, but still no. I've never been denied this request before from any service until now.