I am writing to bring to your attention…

I am writing to bring to your attention a serious incident of fraudulent activity that occurred on your platform. On September 4, 2023, an unauthorized transaction of 1,780.52 DKK was made from my Visa card ending in 1435. The transaction was referenced as 0247554780. The scam was conducted through an email from sydtel19*sydtel.com.br, where the perpetrators were impersonating the Danish national health insurance company, "sygeforsikring danmark". This is not just a simple case of fraud, but a systematic abuse of your platform for illegal activities. As a platform that facilitates these transactions, you have a responsibility to ensure the security and legitimacy of the activities conducted through your services. I am deeply disappointed and distressed by this incident. I demand immediate action on this matter. I expect a thorough investigation into how this could have happened and what measures are being taken to prevent such incidents in the future. Most importantly, I insist on being refunded the full amount that was fraudulently taken from my account. If I do not see satisfactory resolution or if there is any delay in addressing this issue, I will be left with no choice but to escalate this matter legally. I have already reported this incident to my bank, local law enforcement agencies, the Danish National Cyber Crime Center (NC3), and will also be reporting it to the relevant authorities in Hong Kong. They may reach out to you for further information as part of their investigation. I hope it does not come to that and trust you will handle this situation with the urgency and seriousness it deserves. Thank you for your prompt attention to this serious matter. I can only give you 1 star for this.