Do customers report receiving the item they ordered?

Many reviewers say they received a small, inexpensive item unrelated to their order, such as a ring, pouch, backpack, or cap. Others report that nothing arrived.

Do orders arrive as expected?

Many reviewers report that their packages never arrived, including orders that tracking appeared to mark as delivered. Some describe tracking numbers that were invalid or not recognized by their local post office.

Are refunds easy to obtain?

Reviewers often describe asking repeatedly for a refund without receiving one. Some report being offered only a partial refund, while a few say they eventually received a refund for the item but not the return shipping.

What happens if customers try to return an incorrect item?

Some reviewers say they were asked to return the unrelated item at their own expense, with some describing returns to China. They also report uncertainty or delays around getting reimbursed for return shipping.

How do reviewers describe customer service?

Experiences described are mostly negative. Reviewers report unanswered messages, repeated requests to wait or check with the post office, and extended back-and-forth without a clear resolution.

Do reviewers report getting a replacement when an order is missing?

Some say a replacement was sent or promised, but they still did not receive the order. Others report receiving no replacement or refund after contacting the store.

Ist Kathies seriös? Bewertungen & Rezensionen

Ist Kathies seriös?

Kathies hat eine Gesamtbewertung von 1,3 von 5 basierend auf 61 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,3 von 58 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 0% vergeben 4 oder 5 Sterne, 100% 1 oder 2 Sterne. Kathies hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

linocut

1 Bewertung

Verifizierte Bewertung

vor 3 Tagen

Not what I ordered

A small unrelated item showed up in place of what I ordered, and sorting it out meant more messages and a return request. Really frustrating.

Verifizierte Bewertung

Elspeth Marwick

1 Bewertung

18. Okt. 2026

No parcel

A purchase that never turned up... the tracking said delivered, but nothing reached me. Messages didn't resolve it, and I'm still out both the item and a refund.

paxel

1 Bewertung

18. Sept. 2026

Wrong item arrived

A cheap substitute arrived instead of the item ordered. No refund.

Cindy Guarino

US2 Bewertungen

Bewertungsquelle

31. Mai 2024

Do NOT shop at Kathies.store

Whoever or whatever Kathies.store is, is a scam. Emailed several times regarding Order #230304123404375. Actually got replies but no money or product back. Shame on me. I sure got took. But you'd think with technology these days there would be some recourse for the consumer and HUGE consequences for these crooks.

Roberto Lavarini

IT6 Bewertungen

Bewertungsquelle

2. Okt. 2023

Promuovono un truffatore cinese.

Promuovono un truffatore cinese. Alle mie rimostranze rispondono gentilmente promettendo di risolvere rapidamente con rimborso. Tendono ad allungare i tempi (esiste una prescrizione?) ma non ho ricevuto nè l'oggetto nè un rimborso nemmeno parziale

Nathan Murphy

US1 Bewertung

Bewertungsquelle

7. Aug. 2023

Never got my package

Never got my package, Never again , never got my money back

Jim

US1 Bewertung

Bewertungsquelle

6. Juli 2023

Kathies is a scam.

If I could give zero stars to rate this company I would. I ordered two pop up car tents for the yard and after a months wait I emailed Kathies customer service and they said to be patient-it will get there. Then I received an email on January 11,2023 that the order was on the way and a month later I received a cheap ring. After contacting customer service again they asked if I wanted to keep it and when I said no they said I would only get my tents if I returned the ring so I did. The ring came back in the mail today almost three months later. A lot of wasted money and upset. Please don’t order anything from Kathies - it’s a scam for sure! I will never be fooled again.

Sandrine

FR2 Bewertungen

Bewertungsquelle

19. Juni 2023

J.ai acheté 2 articles dans ce magasin…

J.ai acheté 2 articles dans ce magasin via Pinterest. 48,67€ + 2,31 de frais. J’ai reçu un article pourri à la place de mes 2 bacs à fleurs, après 1 mois de négociation, ça fait un mois que j’attends mon remboursement. Une arnaque

Alex

FR2 Bewertungen

Bewertungsquelle

19. Juni 2023

Escroc

Escroc, met des articles en vente et vend autre chose, remboursement impossible de vrais escroc

PAT

FR4 Bewertungen

Bewertungsquelle

18. Juni 2023

escroqueriendé un produit à 79€…

escroquerie commandé un produit à 79€ (abris) reçu un article à 1€ (bague plastique enfant ???)on demandé de retourner le produit en chine 12€ de port puis plus de nouvelles.. Bandit du web..

Kathies

Kathies

Kathies