What is the buying advice like?

Many reviewers say they received helpful, knowledgeable answers to questions about choosing a board, its features, and suitability for a child. Some describe getting advice by phone or online chat without feeling pressured to buy.

How quickly do orders arrive?

Several buyers describe delivery as quick, sometimes within a day or two. Experiences are not uniform: one reviewer says a next-day order arrived a few days late, and another reports a delay with a Christmas purchase.

What do customers say about the boards?

Many buyers describe their boards as well made, with positive comments about construction and performance. However, a small number report faults, including boards that stopped working or switched off during use.

Can the company help troubleshoot a board?

Reviewers often describe receiving troubleshooting guidance by phone or video, including instructions to reset or recalibrate a board. Some say they were able to get it working again at home without sending it in.

What do reviewers report about repair service?

Customers commonly praise the team's knowledge and communication during repairs. Some say they received a cost breakdown before work began and that repairs were completed within days, though a few describe faults returning after a repair.

What if a board arrives faulty or develops a problem?

Reviews describe varied experiences. Some customers say the company diagnosed or repaired faults, or replaced a damaged part. Others report difficulty getting a response or dissatisfaction with how a faulty item was handled.

Are returns and refunds straightforward?

Some reviewers describe problems obtaining a response or resolving a return or refund request. The reviews also include repair-focused resolutions, so they do not show a consistently smooth experience with returns.

Ist HOVERBOARD-PRO seriös? Bewertungen & Rezensionen

Harriet Bloom

1 Bewertung

vor 6 Tagen

The replacement part arrived quickly

A sturdy board and cart, and clear answers to my questions. When the cart arrived damaged, they replied quickly and sent a replacement part the next day.

Etta

1 Bewertung

Verifizierte Bewertung

12. Okt. 2026

board working again

the board was working again after a step-by-step video and some clear advice. saved me a repair trip, which was a relief.

Verifizierte Bewertung

Brogan

GB3 Bewertungen

Bewertungsquelle

16. Okt. 2025

Terrible customer service - SCAM!

I ordered a board with next day delivery. The board arrived a few days late and as a last minute gift I no longer needed. I was never send a email confirmation of the order but on the website it states a 10-day return policy. I contacted the team right away requested the return but have not had a response for over a month now. I've tried emailing multiple times, Facebook messenger, calling, voicemails and no answer or responses from them.

Tessa Meneux

GB9 Bewertungen

Bewertungsquelle

28. Mai 2025

Excellent repair job very happy customer

I was nervous about sending my hoverboard to the other end of the country, especially with so many scam repair services out there, but I’m so glad I trusted Hoverboard-pro. From start to finish, the experience was excellent. The team was super communicative—after I sent over a video of the issue, they quickly quoted for a battery repair, explained the delivery process clearly, and stuck exactly to what was quoted. I’ve just had my hoverboard returned and it’s as good as new. I’m really happy with the service and hope this review gives you the confidence I wish I had when I first sent mine off.

GB1 Bewertung

Bewertungsquelle

8. März 2024

Please read the bad reviews. I wish I had

My children used their Christmas money to buy a hoverboard. Within 5 days of arriving it had switched itself off whilst my child was using it causing them to fall and hurt themselves. I contacted Moss to return the item for a refund, he quoted his terms and conditions - said that it could be returned for a repair but not a refund and said that if no fault were found we would have to pay a fee! He eventually agreed to pay for us to return the item without charge which we did. It came back 3 days later, the same hoverboard with “repaired” on the box. My children took a lot of convincing to use it again, when they did it was fine for a few days but then, just as before, it switched itself off when my daughter was on it causing her to fall badly and hit her head. I contacted Moss on 28th February requesting a refund as the item is clearly faulty and unusable. I am still waiting for a reply. I cannot believe the lack of care and customer service. My children have wasted £200 of their money on something completely unusable and dangerous.

Amy Phillips

GB8 Bewertungen

Bewertungsquelle

7. Feb. 2024

Great service

Very quick to get back to me with free advice on how to fix my son's hoverboard. I was able to sort the matter in my own home with a step by step video, saving me time and money. I would definitely recommend this company.

Foz M

GB3 Bewertungen

Bewertungsquelle

9. Jan. 2024

Fantastic highly recommended!!!

Great support when enquiring about the hoverboard. Questions were asked on the chat and everything was answered over and above my expectations. Great service. All parts arrived speedily following order placement. Hoverboard is of high spec and solid manufacturing. The cart was damaged by no fault of the company. Possible damage in transit due to Xmas rush. Fault was recorded on the companies WhatsApp page and replied within hours. Part was replaced the following day. Can’t fault this company in anyway! Great support. Thank you.

Claire Matthews

GB2 Bewertungen

Bewertungsquelle

24. Nov. 2023

Great service, quick arrival!

I thought I’d give this company a newer review as some are a little old especially in the run up to Christmas. I’ve just ordered and received a new hoverboard and the company are trustworthy and reliable. Great service with their quick online chat, answered so many questions quickly and politely. Upgraded my cart after purchase with no problems and the hoverboard arrived within 24 hours. So far I can’t fault them!

saonaoem

BD1 Bewertung

Bewertungsquelle

5. Aug. 2023

Trustworthy Hoverboard company

Sandy

GB5 Bewertungen

Bewertungsquelle

20. Feb. 2023

Amazing service and expertise

Amazing service, both with sales and after sales. I originally bought a board from another company, the board stopped working after 3 uses. The company ignored all calls etc, so left me with a faulty board and distraught child. After speaking on the phone to Hoverboard Pro, they booked an appointment to check it and hopefully repair it for me. They went far and beyond to send me home with a working board for my grand-daughter. Nothing was too much. The patience and expertise was second to none. They care about their customers! I cannot thank them enough and highly recommend this company for their professional friendly service. I have also now purchased a board from Hoverboard Pro and have had no issues at all. Quality products and service. If you are looking to purchase a hoverboard, please buy from Hoverboard Pro, and you will not be disappointed. AAAAA

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