Still waiting for an answer
No reply on the refund, so I had to look at other ways to get it sorted. Really disappointing.


Geek Retreat hat eine Gesamtbewertung von 2,3 von 5 basierend auf 59 Bewertungen. Die Bewertung setzt sich aus WebVouch (2,3 von 3 Bewertungen) und Trustpilot (2,3 von 56 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 58% vergeben 4 oder 5 Sterne, 38% 1 oder 2 Sterne. Geek Retreat hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, opinions about the overall experience are mixed, with positive visits alongside serious complaints. Many reviewers describe friendly, helpful staff and welcoming spaces where customers can meet others and play. Customers also praise game sessions, events, and help getting started with tabletop and card games. Some reviewers find the food and drinks enjoyable and reasonably priced....
However, some reviewers report rude or disorganized staff and inconsistent communication or treatment around events. Others raise concerns about high prices, slow food service, and products they believe were damaged or tampered with. A few describe online orders or refund requests that remained unresolved, with little or no response.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
No reply on the refund, so I had to look at other ways to get it sorted. Really disappointing.
The rules kept changing while people queued, and the response when I asked about it felt dismissive. Left frustrated; the whole thing was handled poorly.
I went to the geek retreat in Northampton sixfields this morning, stood inline for an hour for the 30th anniversary Pokemon release. Whilst in the Que staff members were very unprofessional, changing the rules for purchasing the cards whist people were waiting. When I got the till I made my purchase. Then it came to my daughter's turn they refused to serve her and said they can't serve members of the same household I tried to explain my daughter is at university in student accommodation he rolled his eyes at me as if he didn't believe me Before they served me they served 3 members of the same family. And after we left the store they served another family. I went back in the shop to confront the staff which ignored me for a good 10 minutes before even speaking to me. The two men that spoke to me was extremely rude, they told me to give my daughter the items I'd brought if I want happy and was extremely rude. It's clear they bend the rules for customers they know aswell. I tried to speak to another staff member also but he also ignored me and just went and had a cigarette outside the shop. I find this really disappointing as my children really like coming to this store but after this morning we won't be returning.
Unfriendly staff, poor organisation. Don’t go here
I found the staff friendly, helpful, and respectful from the moment I arrived. The prices felt reasonable, and the atmosphere made it easy to relax and enjoy myself. I also liked seeing people gathered around their games, which gave the place a warm community feel. I would happily visit again.
Great little shop, was tempted to purchase a few items but held back, some nice renovations going on, and looks friendly enough compared to some geek retreat shops I have visited. But sadly few weeks back I tried in store and via other contact to get into ltp for tcg but fobbed off on one excuse or another, so they must have too much business that they are not looking for another. So reason why I did not make purchase of £100 and why i have gave 3 stars. I watched glasgow store fall for same reason, not in the social group dont want to know. Got review request or would not have bothered
Geek retreat Kidderminster Hi, I’m trying to find out the name of the girl that served me yesterday 21/03/2026 at around 11am. She was what seemed to be very helpful and advised me to return tomorrow get here early as there will be a cue and also reassured me there was 20 poster collections available in the morning, this is important as I did ask stock levels and say I wasn’t prepared to travel and wait and cue if the stock won’t be there she assured me if I was early enough in cue I would be able to get one of the 20 poster collections for my daughter. I travelled 45minutes to your shop I arrived today 21/03/2026 @ 7:55am I was the first person there I then stood and waited until 10:10am after the store was opened up got inside. Plenty poster collections and things as I saw them! He asks what do you need I respond one of each of whatever I can please, he proceeds to give me a pin collection box and first partners box and said it that ok. I said also the poster collection please as that’s actually what I have came here for… said no he didn’t have any then I questioned the ones behind and he said they was promised and he would of told me different to the girl that told me to come early and cue up and there is stock. Personally I think the lady was telling the truth and today I was lied to by the man serving and now have a disappointed daughter and wasted cost of time and fuel 45mins each way so 1H 30m travelling plus fuel cost and time out. I would like the lady’s name that would have been serving at the time also the gentleman’s name that opened the store and served today please as I am going to make a complaint to head office and I want to make a claim for the time lost and fuel expenses too. If I don’t get a response with the names I’m more than happy to return to store to get the names. Thanks Brad
No refund still from my phantasmal flames pokemon order no email responses at all have to file against bank to get my money back! Customer consumer rights non existing with this company
Absolute amazing staff great prices staff was more than helpful everyone had so much respect. I will be going back and I recommend everyone checks it out
Inclusivity is a core tenet of Disney Lorcana—a game designed to foster welcoming, social environments for all participants. Geek Retreat Truro has publicly adopted this ethos as part of its own motto: "Inclusive, welcoming and a social environment for everyone." Regrettably, recent events suggest a disconnect between these values and the actual practices observed by both management and members of the local Lorcana community. A Set Championship event was held at the venue, yet no public communication was made to the broader player base. In fact, explicit verbal and online statements were made assuring players that no championship would be taking place. It has since come to light that the event was held privately for a select group of regulars. Such exclusionary conduct undermines the trust and transparency required to cultivate an inclusive community. As Captain Hook would say—bad form, Truro. Lorcana is—and must remain—a game that champions openness, fairness, and accessibility for all players, not just a chosen few
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