Do customers usually receive their digital codes promptly?

Experiences vary considerably. Some reviewers say codes arrived within minutes, while many others report waiting hours or days, receiving no code, or seeing an order remain stuck in a processing check.

Do reviewers mention identity checks or other order verification?

Yes. Some describe being asked to verify their identity before completing a purchase or receiving a code, and say this added waiting time or made checkout less convenient.

How responsive is customer support when an order has a problem?

Reviews are mixed, but many describe unanswered messages, long waits, or unhelpful replies when codes were missing, orders were delayed, or products had problems. A few reviewers say support helped resolve an issue quickly.

What do reviews say about refunds and cancellations?

Some customers report difficulty getting a refund or a response after requesting one, including after a cancellation. One reviewer said a payment provider eventually returned the money after a dispute, while another said a cancellation was followed by a refund wait.

Have customers reported problems redeeming or using codes?

Yes. Reviews mention codes that did not work for the customer's game or region, codes later revoked by a platform, and purchases that could not be claimed. Other reviewers report receiving codes that worked.

How have customers described physical product orders?

Reviews of physical orders include reports of delayed shipping, limited updates, missing parts, and faulty speakers. One preorder reviewer later said the order arrived, but also described poor communication during the wait.

Do reviews mention problems installing or running purchased games?

A reviewer describes installation and play difficulties, including repeated error messages after installing additional components. Other reviews focus on codes that were missing or could not be redeemed rather than on gameplay or installation.

Ist Gamesrocket.com seriös? Bewertungen & Rezensionen

Ist Gamesrocket.com seriös?

Gamesrocket.com hat eine Gesamtbewertung von 2,8 von 5 basierend auf 1.942 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (2,8 von 1.938 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 31% vergeben 4 oder 5 Sterne, 65% 1 oder 2 Sterne. Gamesrocket.com hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Edgar

1 Bewertung

Verifizierte Bewertung

vor 2 Tagen

Wrong version

The code I received wouldn't work with my game version, and getting the issue sorted turned into a frustrating exchange. I regret the purchase.

Verifizierte Bewertung

Molly Keating

1 Bewertung

Verifizierte Bewertung

23. Okt. 2026

No clear update

The order sat waiting, and my follow-up messages went unanswered. I couldn't get a clear idea of when the game would be available.

Verifizierte Bewertung

Lena Foster

1 Bewertung

17. Okt. 2026

Missing pieces, no answers

What a letdown... the item arrived missing pieces, and my follow-up questions went unanswered. Hard to feel good about the purchase.

Daisy

1 Bewertung

Verifizierte Bewertung

28. Sept. 2026

Code was revoked

The code was later revoked, and I couldn't get a useful response when I tried to sort it out. Not a good purchase.

Verifizierte Bewertung

Andrew

GB3 Bewertungen

Bewertungsquelle

7. Feb. 2023

Steam revoked code. Scammers

I bought a game via Gamesrocket and it has now been revoked by Steam, with the message below: Your recent Product code activation has been revoked due to a problem processing payment for this item. The games associated with this product code can no longer be played as a result. This could be due a problem with the payment methods you used to acquire this item from a third-party seller; or a problem with how the third-party seller acquired the Product code. Please contact the seller you acquired the Product code from for assistance. If you would like to purchase the item, please visit the Steam Store. Otherwise you may choose to delete the local content associated with these games.

Tobias Müller-Fabian

DE2 Bewertungen

Bewertungsquelle

26. Dez. 2022

Support reagiert nicht auf Anfragen

Ich warte seit fast 12 Monaten auf die Erstattung eines stornierten Artikels. Etliche Kontaktaufnahmen blieben unbeantwortet. Der Support reagiert einfach nicht.

Ben Unwin

GB2 Bewertungen

Bewertungsquelle

18. Nov. 2022

Faulty product. Non-existent service.

I'm leaving a review out of desperation, in the hope of getting a response from Gamesrocket... I ordered the Egret II Mini, but it has faulty speakers (no sound from right speaker, distorted sound from left speaker). I've attempted contact through the website and sent several emails, but no reply in nearly 2 weeks. Extremely disappointed with the non-existent service.

Michael Dennis-Hill

GB11 Bewertungen

Bewertungsquelle

13. Sept. 2022

Slow shipping and missing parts

Ordered an Egret II Mini, and after a delayed response even shipping it and ignoring my support queries, it arrived incomplete with parts missing, including the panel to attach the instruction cards into. For how much you're paying, you would expect a complete in box product. Will update review if they respond and send out the missing parts.

Casey Tappy

NL4 Bewertungen

Bewertungsquelle

14. Juli 2022

Preordered and paid for a EGRET Ⅱ mini…

Preordered and paid for a EGRET Ⅱ mini , arcade stick control panel and track ball and , I mailed them several times for an update , got some excuse two months ago that their site doesn't work but they would ship very soon and then they stopped reacting and dissapeared . Updated : In the end I got my order so my rating goes from 1 to 3 stars but the communication is severely lacking .

Alexis

US1 Bewertung

Bewertungsquelle

13. Juli 2022

Avoid them at any cost

12th July: I pre-ordered a product with them that the reservation was supposed to end in February, that they were supposed to start sending them from May to June, but they changed the date for July, but still nothing, not even an email explaining why they changed the shipping date. At the time of paying they sent me an email where they gave me a link to check the status of the order, which never worked, so I contacted them and they answered me at that time, and I tried to contact them again but I have not obtained a response. After this, I started to check the internet and I realized that it is not the first time that this happens with that site. Please, if you are reading this, avoid using these companies, or do so at your own risk. As of today, you can still "pre-order" the product on their site.

Über das Unternehmen

As a licensed software partner of game publishers like Electronic Arts, Ubisoft or THQ, Gamesrocket GmbH provides a 24/7 online shop as well as the possibility of an instant download after successful purchase. Game keys and download clients are available directly after the receipt of payment. The download is available at maximum speed depending on the customer's internet connection.Gamesrocket GmbH offers its customers a wide range of products in the field of interactive and electronic entertainment. The essential part of the assortment is a versatile selection of PC / Mac Games of various genres which are available for instant download after purchase. Ranging from the latest top games to timeless classics, from epic online role playing games (MMOs) to entertaining casual games (minigames).

Gamesrocket.com

Gamesrocket.com

Gamesrocket.com