Charged twice and ignored by support
I am extremely disappointed with FreakHosting, especially with their billing and customer support.
I renewed my VPS and paid for a full year in advance. Invoice #116402 for $35.84 covered the period from August 2, 2026 to August 1, 2027 and was fully paid.
Despite this, FreakHosting continued to generate monthly invoices for the same VPS. For example, Invoice #122985 charged another $3.41 for the period September 2, 2026 to October 1, 2026.
So in practice I ended up being charged twice for the same service: once through the annual renewal and again through monthly billing.
I opened a support ticket on August 30 and provided all the payment details and invoice information. As of today, I still have not received a proper response or resolution.
The main problem is not even the amount of money. The biggest issue is the complete lack of communication. A billing problem where a customer is being charged twice should be treated as a priority, but instead I have been waiting for weeks without any meaningful reply while the billing system continues to generate charges.
This is completely unacceptable for a hosting provider.
The VPS itself may be inexpensive, but customers should understand that if something goes wrong with billing or their account, they may be left waiting for a very long time without support.
I strongly recommend thinking carefully before prepaying for a long period with FreakHosting. Based on my experience, their billing system and support process cannot be relied upon when a financial issue occurs.
1 star. I am still waiting for FreakHosting to resolve the duplicate billing and refund the extra charges.
