A helpful fix after a rough start
A rough start, then a genuinely helpful fix. The game wouldn't launch on my computer, and I was getting nowhere trying the usual things. Support took the time to explain that the title's age could make it incompatible with newer machines, rather than leaving me to guess at it. Once I decided it wasn't going to work for me, the full refund came through promptly. Losing the chance to play was disappointing, but the clear explanation and straightforward resolution turned a frustrating purchase into a much better experience than I'd expected. That was the part that mattered.










