D&D Beyond hat eine Gesamtbewertung von 1,8 von 5 basierend auf 61 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,7 von 3 Bewertungen) und Trustpilot (1,8 von 58 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 15% vergeben 4 oder 5 Sterne, 77% 1 oder 2 Sterne. D&D Beyond hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Von 51 Bewertungen waren die meisten Bewertenden mit dem Gesamterlebnis unzufrieden. Eine kleinere Gruppe findet die Charakterbögen und Spielwerkzeuge nützlich, um das Spiel zu organisieren, Charakterdetails im Blick zu behalten und Spielrunden zu beschleunigen. Einige loben außerdem den Aufbau der Website und die Funktionen zur Charaktererstellung, insbesondere für Einsteiger....
Zu den wiederkehrenden Beschwerden zählen Inhalte und Funktionen, die nur gegen Bezahlung oder mit einem Abonnement verfügbar sind, sowie Unmut über Änderungen daran, was Nutzende kaufen oder aufrufen können. Viele Bewertende berichten, dass der Kundendienst nicht reagiert, wenn es Probleme mit Käufen, Abonnements, dem Kontozugriff oder Rückerstattungen gibt; manche melden außerdem einen verspäteten oder unklaren Zugriff auf digitale Bücher. Andere empfinden die App oder Website als unzuverlässig oder wenig intuitiv. Einige Bestellungen physischer Bücher kamen verspätet oder beschädigt an oder verursachten unerwartete Kosten.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
the character builder is handy for getting started, but so much of the material I wanted to use was locked behind extra purchases. That takes the fun out of making a character, especially when a subscription still doesn't open up every option. It feels like a useful tool with too many barriers.
Ugh, paying for a digital book and then finding it missing from my account is maddening. Trying to get help has been just as frustrating.
I find the character and game tools genuinely helpful, especially when I need to organize play quickly. However, my digital purchase was not immediately available in my account, and I did not receive clear confirmation, which made me worry that the order had failed. Support was difficult to reach, although the access issue was eventually resolved without much effort. The app also feels less dependable than the main website when recognizing purchases. I would still use the service for its practical features, but I hope purchasing communication and customer support become more consistent.
June 28, 2026 I ordered 3 digital books with 1 physical copy. The total amount came to $124.09. Upon checking my credit card balance I noticed that a couple hours after this initial transaction there was another charge for $54.63. I inquired and Jhon responded: "We use these authorizations to validate your selected method of payment. The temporary hold created by any authorization does not cause your payment method to be charged, but the amount of the hold might count against your credit limit or available balance for up to 8 days depending on your financial institution. I apologize for any confusion that the order process may have caused." I responded with photos of accounts and charges to show clearly that it is in no way a hold but an actual charge that has been processed and I want a refund. Today is July 17, I have reached out 4 times total and have yet to hear anything. So I have been charged without my consent and still trying to get it refunded which to me seems like a very quick process for any normal customer service team to process. The functionality of the site for playing D&D is wonderful, but the customer service is atrocious. Probably horribly understaffed. If you can avoid purchasing physical items through them it might be worthwhile as the combo of digital and physical was simply too much for them to process. Very disappointed. Considering BBB.
Bought a book off their app and for some reason the app doesnt recognize the purchase, despite taking my payment. I've tried submitting a support ticket and contacting customer support but have had no luck in getting a response.
Purchased digital content only not have it unlocked on my account, not only that but I didn’t receive an order number or confirmation email. So it’s like my order doesn’t exist. They’ve taken the payment though. I’ve emailed there customer services with no reply. So as it stands they’ve just stolen from me. Looking into it looks likes this happens a lot. So I’d advise against purchasing any digital content. *update* Took 6 days for them to look into it but the issue has been resolved with minimal effort.
You buy a book and you can´t simply download it. You have to install their app, no Pdj or anything for you to own. The VTT is clunky, unintuitive and you have to buy stuff to properly use it, no matter if you already bougth a subscription. This is never detailed beforehand on the website. No option for refunds either. It´s basically a scam in my eyes.
I signed up because some friends said I need it to join their P&P games but we never actually played, so I deleted my account again. That was roughly 2 years ago and to this day, I get flooded with promotional E-Mails every week (it makes 90% of all mails I get in this account). After I informed them that they are breaking EU-law by doing so, they asked if I can give them personal information to prove who I am. I informed them again, there is no asking for stuff, according to the law, if I send an E-Mail, telling them to stop, THEY HAVE TO DO SO! But they never did! So now I am working on a report for the authorities. For those who don't know, these are considered serious violations here and they are very easy to prove (flooded Mailbox). This could cost them up to 50.000€ in fines, PER PERSON!), so if you live in the EU and they do the same to you (or anything illegal really), I suggest reporting them too, this nonsense has to stop. So yea, I cannot say anything else in regards to the service since all they ever did to me was flooding my mailaccount with promotion-mails. But since one should avoid using services provided by potential criminals in general, I guess you can tell if I would recommend D&DB to you. If I get updates from the authorities, I'll report back here.
It was paywalled trash from the start. Wizards killed nearly all free online D&D helpers to force everybody into this microtransactional hell, even though such tools were essential for many players - D&D is kind of overcomplicated. Now they also want to collect personal data, IDs, and similar information, as if they were a bank or a government website. Back to the paper or even out of D&D if you put it this way.
I ordered 3 core books D&D 2024 and digital editions for almost 200 dollars. When I received the books, it turned out that they were not packaged properly at all. There were holes in the cardboard box and no bubble wrap or other protection for the books. All 3 books had bent corners. I wrote immediately asking for an exchange or a reduction in the price. And sent pictures of the damage. They did not think they were able to send books in perfect condition and therefore they would not exchange and they could not offer any other form of compensation. Really poor service that they cannot send undamaged books. And that they will not take responsibility when their shipments are damaged.
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