A helpful reply
A helpful reply made a frustrating issue much easier to sort out. The support team stayed kind and found a fair solution.


Boomerangrentals hat eine Gesamtbewertung von 3,1 von 5 basierend auf 332 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 2 Bewertungen) und Trustpilot (3,1 von 330 Bewertungen) zusammen. Auf WebVouch: 52 Bewertungen. 60% vergeben 4 oder 5 Sterne, 35% 1 oder 2 Sterne. Boomerangrentals hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Bei Betrachtung von 51 Bewertungen äußern sich mehr Rezensenten positiv als negativ, auch wenn die Erfahrungen gemischt sind. Viele Rezensenten schätzen das Mieten als Möglichkeit, Spiele auszuprobieren und hohe Ausgaben für Käufe zu vermeiden, die sie möglicherweise nicht behalten möchten. Kunden loben häufig den hilfsbereiten, prompten Kundenservice und sagen, dass Probleme professionell gelöst werden. Einige berichten außerdem von schnellem Versand und schneller Lieferung, wenn die Spiele verfügbar sind....
Viele Kunden berichten jedoch von langen Wartezeiten auf Spiele, darunter Titel, die wochen- oder monatelang nicht verfügbar sind, und einige sagen, dass sie trotz bezahltem Abonnement nur wenige oder gar keine Spiele erhalten haben. Beschwerden betreffen auch verspätete oder ausgebliebene Postsendungen und, seltener, nicht funktionierende Discs. Während einige Rezensenten den Kundenservice loben, sagen andere, dass sie wegen Aktualisierungen nachhaken mussten oder keine Antwort erhielten.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
A helpful reply made a frustrating issue much easier to sort out. The support team stayed kind and found a fair solution.
Rubbish. Waited a month for an 11-year-old game with no sign of when it would be sent, so I cancelled.
paid for 3 months, out of 6 games they supposedly sent i got 1. even the lost games forms didnt arrive so i complained and cancelled. they charged me anyway. complained again and was promised a refund that has never arrived
The chance to try games before buying has saved me money. Support also replies quickly when questions come up.
Used to be good back in the day but now don’t use. Was on a 16.99 membership and did not ship one game on my list! Contacted them and was ignored. Cancelled subscription and ask for a refund as I has no games was ignored again awful service
I have been using boomerang rentals on and off for many years now. Mainly because if I find there are not many games out at the moment I have an interest in I will cancel the subscription. The customer service is always good and I do not feel they are pushy in anyway. They will have open conversations and part of the reason I left several months ago was the choice to change to 2nd class postage. This seems to be something that is now changing ( mention more on this further in the review). Overall I have saved myself £1000 is game purchase. I think this type of service is great for anyone who tends to to play a game once and then moves on to something else. This is how I tend to play games, enjoy the story experience the game to its fullest and then move onto something new. Trying to rent a brand new game that has just come out will be a longer wait than games that are abit older. I haven’t had to wait long for any of the games I’ve wanted to play recently I haven’t played, silent hill 2, resident evil requiem, pragmata and many others over the months. The only downside with the service from boomerang rentals has always been the delivery of new games. It will normally take 2 days for a game to get back to boomerang rentals then another 2 days to send another. My suggestion to everyone would be to opt for the option of 2 games to rent this way you can enjoy your new game, send one back and then you will get good value for money. Boomerang rentals has also recently opted to go back to 1st class postage which will speed up the return of games. Admittedly this comes at an extra cost with subscriptions going from £16.99 up to £20.99. I still feel this is good value to be able to play a range of games that often are priced at £50 plus for the price of £20.99. If you kept one game for 2 months you would still be better off value wise that purchasing the game. I tend to purchase a game if I want to play it over a longer period of time that 2 months. Some games are better to buy and play over many months especially if play time is in the 100 hours range. I would highly recommend this service and accept that sometimes a game might take a day or two to arrive, but think of the savings you can make. Not to mention the number of games I rented to give it a chance to find I didn’t enjoy it and sent it back straight away. Saved myself a lot of money. Used to use the Xbox game pass but the games in there are pretty limited or some are of low quality. At least with this service you can easily pick and choice games you want to play. I hope this review is helpful to anyone that is unsure as to whether this is a good company and provides a good service.
⭐⭐⭐⭐⭐ I’ve been using Boomerang Games for game rentals and recently had an experience that really showed just how good their customer service is. I decided to keep one of my rentals, Ikai, but unfortunately the original case they sent out never arrived. After contacting them, they were incredibly helpful and sent another original case out, which sadly also went missing in the post. By that point they had no original cases left, and as someone who collects physical games, having the proper original case and artwork is really important to me. I explained this to them and at no point did they make me feel like I was being difficult or unreasonable. Toby in particular was absolutely brilliant throughout. He was friendly, understanding and genuinely tried to find a solution at every stage. When it became clear that an original case couldn’t be provided, they completely understood why I would rather return the game and very kindly allowed me to send it back for a full refund. The refund has now been processed and I honestly couldn’t fault how the whole situation was handled. Obviously things going missing in the post was outside of their control, but it’s how a company deals with a problem when something goes wrong that really matters, and Boomerang Games were fantastic. Really refreshing to receive this level of genuine customer service. A massive thank you to Toby and the rest of the Boomerang team — you’ve definitely kept me as a happy customer! ⭐⭐⭐⭐⭐
Poor service never get new releases. Used to be very good not worth the money now.
First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap. I've managed to save hundreds of pounds using this service, especially when getting new games on release. Unfortunately delivery of games are out of their hands but even so they make sure to compensate you if a delivery is taking too long or gets lost.
Was with them for over 3 years. Service used to be good but now every game on my list has a long wait icon. I had a subscription of 1 game a month. After 3 months i never received any. I had 7 titles on my list.
Wir verwenden Cookies. Wir verwenden notwendige Cookies, um WebVouch zu betreiben, und Google Analytics nur, wenn Sie dies erlauben. Datenschutzerklärung