Please avoid
Please avoid! This is one of the most disappointing experiences I have ever had in online-shopping.
I had ordered several paints. Out of 8, 2 were delivered, but 100% of the order-value was charged in advance, including shipping-costs.
There was no information about this, no question on how to proceed and whether I want to take the partial order and of course there was no refund.
I tried to contact them via e-mail several times. I tried to call them several times. There was no response, so I had to create a paypal-buyer-protection request. After weeks and building up pressure, they responded and offered to just refund the undelivered items, but of course charge full shipping-costs. As the paints I was really after were not included, I am unable to accept this and it clearly isn't a solution that benefits the customer.
There was no apology or acknowledgement what went wrong. They are very fine with it, as „sometimes things go wrong“. Confronting them with bad reviews from other customers they claim that it is just biased. Positive experiences are never communicated. So agian, no need to change.
To me it is very clear, that with such an attitude, you cannot expect things to change or a positive overall-experience.
Furthermore, they offer 3D Prints for use in Battletech Catalyst Labs Games, which are very difficult to identify. They claim, they are just a reseller, so it’s also not their problem. No need to change.
There are many good sellers out there, move somewhere else and avoid this one for many weeks of trouble.
