Initial Issues, But Ultimately Resolved
I originally left a 1-star review because my first experience was extremely frustrating. There were delays, poor communication, issues getting a booster assigned and ready, and I had to reach out multiple times to get things moving.
After speaking with Daniel, I decided to give Versaci another chance. To their credit, they took the situation seriously, got things corrected, and the second attempt went much better. The service was ultimately completed successfully and I’m happy that they made an effort to fix the situation.
I’m changing my review to 4 stars because they did make things right in the end, and I think that deserves recognition. I’m not giving 5 stars because of everything I had to go through initially and the amount of effort it took on my end to get the service completed.
Overall, I appreciate Daniel stepping in and resolving the issue, and my opinion of the company improved significantly after seeing how they handled the second attempt.