No email update
Email replies never came, and I was left without a clear update on the order. It made the whole purchase pretty frustrating.


UKSOFTWARETECH LTD hat eine Gesamtbewertung von 2,0 von 5 basierend auf 20 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (2,2 von 17 Bewertungen) zusammen. Auf WebVouch: 20 Bewertungen. 35% vergeben 4 oder 5 Sterne, 65% 1 oder 2 Sterne. UKSOFTWARETECH LTD hat dieses Profil noch nicht beansprucht.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Email replies never came, and I was left without a clear update on the order. It made the whole purchase pretty frustrating.
Honestly, being told the order was cancelled when I hadn't asked for that was maddening. I couldn't get a proper conversation about it either.
The order never arrived and follow-up messages went unanswered... I was left unsure whether it would be fulfilled or refunded. That lack of communication made the purchase feel like a gamble, so I wouldn't risk another order.
Ordered an item for a laptop nearly 2 weeks ago. ZERO update on order, nothing updated on website, no delivery estimate, NO response to email, NO one to pick up multiple attempts to telephone and I am furious that I have no yet received something that supposedly I was due to have in a week. How on earth do some companies operate these days as this is intolerable. I am about £37 down and literally no idea if I am ever going to get my item or not.
Customer services do not reply to emails. Tried to start a return in June, chased in July and still radio silence. Likely a scam
I ordered a Switch 2 on the 9th of June (Im writing this on the 5th of August). I have tried to resch out multiple times just to hear that they are trying to get more stock in the following week and have had no progress on my order, I made a review on there site on the 4th of August outlining the issues I have been facing and as of today the review had been removed from the listed product, please take this into account when making your order.
Switch 2 arrived a little later than expected - but arrived in excellent condition and correspondence with the company was good.
Poor communication. Ordered a Nintendo Switch on 8th June, nothing to indicate the product was out of stock, emailed following a review I had read received a reply to say they were waiting for stock delivery. Tried calling the contact number several times that's displayed on their website it just keeps ringing out. The item is a birthday present and clearly it won't be delivered on time. Emailed again asking to cancel order still no response. I've now contacted my back for a charge back. Would not recommend ordering from this company.
Ordered a Nintendo Switch 2 + Mario Kart World bundle, and I got exactly that, pristine quality, on time with absolutely no issues whatsoever. Support when I had questions was great, responses were on-time comparatively to other companies and they were informative and comforting with worries I had. There's only two things that have stopped me from putting five stars for now, however that may change if/when I order again. 1: The Nintendo Switch 2 I received seemed to be of foreign origin, some place that speaks Limburgish. This isn't an issue for me in the slightest as everything works as normal. Only problem with that is this may set a precedent for other listings where having one from your country of origin is more important. 2: While support was absolutely amazing as stated earlier, I got hints of AI involvement. At most assuming there is AI involved it's AI-assisted, which again, doesn't bother me personally as there's still the person using it so I know the info I'm getting is accurate, though this may bother some still, and there's always the chance something is glossed over somewhere. Overall a great experience no doubt, it's a shame the rating is only 2.1 as of 6/6/25, which seems to be caused from the whole Concord situation which is completely out of this company's hands so it should never have been put on them.
Oops... wish I'd read these first! Suggests same day dispatch if ordered before 2 pm... placed order, chased up to make sure... the company does not seem to want to answer emails for phone calls... def one too avoid... just waiting for my refund... will contact Retail Ombudsman if I don't hear anything...!
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