Personal details, no resolution
The request for personal details made me feel UNCOMFORTABLE before I had any gold, and the instructions weren't clear enough to make the process feel straightforward. When I tried to sort it out in chat, I came away feeling brushed off; a refund was mentioned, but I never got it. That's the part I can't get past. I shouldn't have to share more information while also chasing an order and then be left unsure where things stand. It turned a game purchase into a frustrating gamble.










