Neopets hat eine Gesamtbewertung von 1,6 von 5 basierend auf 59 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,6 von 56 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 9% vergeben 4 oder 5 Sterne, 91% 1 oder 2 Sterne. Neopets hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were dissatisfied with the overall experience, consistent with an average rating of 1.53 out of 5. Some reviewers value Neopets for its nostalgic appeal and the chance to return to familiar pets and gameplay. A few also praise recent efforts to refresh the site and its artwork....
Reviewers frequently report broken or slow-loading pages, glitches in games and site features, and an experience disrupted by ads, particularly on the free version. Many also describe difficulty recovering or accessing accounts, including freezes and account closures, and say support responses were repetitive, slow, or did not address their information. Some reviewers further raise concerns about account security and missing items or currency.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
A dead end with my old account. The recovery questions felt impossible to satisfy, and the replies didn't seem to engage with what I'd already explained. I wanted to get back to a game I remembered, but the process left me locked out and more frustrated than nostalgic.
Mobile play stalled behind huge ads; even basic daily tasks became hard to reach. Disappointing for a site I remembered fondly.
The site became unusable after the update, with pages failing to load and actions rejected. Very frustrating.
went straight to crap,NOTHING like it was,stupid kids who love it now don't understand how great it ACTUALLY WAS,they have major security risks,and then millions had their accounts hacked,I was one,had a painted pet and lots of items,all gone and they don't give a crap,they refuse to help fix the crap they did,deactivated my account,neopets is dead
They recently updated the website and now it's basically unusable. So many pages just won't load. And the website will say that that action is not doable.
Website is unusable on mobile. I do not currently have a working laptop to do dailies and the huge unclosable ads on mobile make it impossible to do quest log etc.
Played for 20 years, bought neocash Then they banned me saying my account 'had a guessable password' and someone else used it (which was a lie) and they randomly accused me of 'offsite trading'
I contacted Zendesk, the supposedly customer service for Neopets. I want to reactivate my account. The demands they imposed are draconian. To prove the ownership if my account I had to produce credit card receipts of items I bought 10 years ago. Those receipts were long turned to dust. No other suggestions were possible and the agent unilaterally closed the ticket leaving me with a Neopets account that I can't access anymore.
The new owners of Neopets are doing a great job overall. I've just returned to playing and I've had a decently good experience. The ads for the free version are a bit too unreasonable, and the new pop-up telling me to deactivate my ad-blocker is just annoying. I'm also very disappointed about not being able to recover my past account without being able to name my Neofriends or items I purchased with NC Cash. I have ample evidence the account belongs to me but naming old neofriends and old items is just an arbitrary rule. I will not be purchasing Premium content until the issue is resolved. Both on principle and to protect my new account from encountering the same problem should something happen in the future
there are SO many ads that my computer freezes. it's so annoying all the broken links on the site. used to be a fun game but it's time to move on because the stress of the game isn't worth it!
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