A real person, thankfully
Honestly, such a relief to find a real person on the other end of the chat. At first I wondered if the helpers were automated, but the conversation felt natural and made it easy to sort out the handoff. The item came through quickly, too, so I wasn't left guessing about what was happening. I appreciated the friendly manner as well; it made the interaction feel easy rather than stiff. Would definately feel comfortable asking them a question again.









