Still waiting for a reply
The order status stayed in processing, and the work never came through. I paid for the service, then tried to get an answer when nothing changed; the support chat was no help, and my messages went unanswered. That left me without a completed result or a clear way to resolve it. I expected at least a reply explaining what was happening, but couldn't get one. Maybe some orders go differently, but this was frustrating from the wait for progress to the silence afterward. I wouldn't feel comfortable placing another order here.