**Disappointing Service, Poor Communication and Delayed Orders**
My experience with this service has been extremely disappointing. I have continued using it despite previous issues and have never left a negative review before, but the ongoing problems have seriously damaged my confidence in the service.
Communication has been poor, with messages being left on read and little clarity about when outstanding orders will be completed. Boosters repeatedly provide estimated start times but fail to stick to them, leaving customers waiting without knowing when work will actually begin.
One particularly serious issue was receiving a one-week ban from the platform for “verbal abuse” due to something the booster typed while completing an order. This is completely unacceptable, as I was the one left dealing with the consequences.
I have also experienced issues with an Elo back order that ended up becoming a much bigger problem than it should have been. After problems with the original booster and a change to a replacement, there were further delays and uncertainty about when work would even begin. The situation ultimately left my account's Elo in a worse position than when the order started. Paying for Super Express should mean a faster, more reliable service, not further delays and uncertainty.
Overall, between the missed deadlines, poor communication, account penalty and lack of a clear resolution, my trust in this service has significantly declined. I have considered cancelling my orders, but I am concerned about whether I would be able to recover the money tied up on the site. Customers should not feel stuck with a service they are unhappy with because of concerns about refunds.
I hope the company addresses these issues and improves its communication, reliability and handling of customer orders. Based on my experience, I cannot recommend this service.
