ZiiP GameStore has an overall rating of 4.9 out of 5 from 449 reviews. The rating combines WebVouch (5.0 from 1 review) and Trustpilot (4.9 from 448 reviews). Of the 51 reviews on WebVouch, 100% give 4 or 5 stars and 0% give 1 or 2 stars. ZiiP GameStore has not claimed this profile yet. The review summary below lists what customers praise and the problems they report most often.
Looking at 51 reviews, most reviewers were very happy with the overall experience, with 48 five-star ratings and three four-star ratings. Many appreciate the competitive prices, often comparing them favorably with other stores. Customers frequently describe digital codes arriving within minutes and say ordering and payment are straightforward. Some also praise helpful, friendly support when they need assistance....
However, a few customers report delays or problems receiving a digital code, including one who says the order remained unresolved after contacting staff. Another reviewer received a code that did not work, though they said the issue was fixed within minutes. These reports are uncommon compared with the many positive accounts of prompt delivery.
Our solutions comply with the UE Omnibus Directive.
Really glad the game code worked straight away. The checkout was simple, and delivery was quick enough to get started without fuss. I had been unsure about buying a digital key from a less familiar shop, but the process felt clear and the help available was friendly.
I love you !! Great service. I will be back. Very kind, very nice and very serious. Great ! G. Paris/France.
Had purchased a 3 month subscription for my PS4. Got told once passed through security and paid I would receive my code. Passed all security, took my money and even spoke to a staff member and still failed to send me a code. I used the playstation store to get my code after being let down by this so called great company. Will not be recommending any of my friends to this company at all. Stay clear and don't use, you will only feel let down by bogus claims as they won't be able to deliver. Lets say what they have got to say about this… Managed to now speak to the managing director over this, promised a 50% refund and my code within the next hour. Still waiting for the code and he has said they are issues with them being transferred in his account from one to another. One unhappy child went to be without playing his ps4 before bed. Been waiting since November to get him online as I haven't had the money since buying the unit. Heard great things about this company on Trust pilot and couldn't be more wrong about the service I have had to day!. A man is true to his word but after tonights experience I am un certain that it could and would happen again. Many thanks for the compensation as it goes along way to building bridges. Many thanks for your help. Feeling frustrated!!! :( James has now gave me a 100% refund and apologised for what had happened, he had assured me this was a one off and will not happen again…Happy now to mark this 5 stars as customer service has been fantastic!
Ziip processed my order within ten minutes on a Sunday evening. Unfortunately the code they sent didn't work. I emailed them and the problem was sorted out within a few minutes that same evening.
easy to use takes a few minutes!
I hadn't bought a game for quite some time, but with BF4 and my Birthday happening about the same time this was the first store I thought of, and I'm glad I did! Great price and an easier way of payment than I remember. I didn't think It could get better but it did. Nice one ZiiP!
My husband has been part of Ziip forum for several years and up until now I have always gone on the high street to buy his games but now with Ziip having the best prices around and also buying points its definitely the place to buy games its a good way to support independent companies. I have even started to recommend it to my friends who other halfs play games as well. Very quick response and delivery to give the whole service 10/10.
What more can I say really, ordered BF4 and received my key within 24hrs, well before launch day. Only ever had to deal with customer service once, on a previous order, and couldn't fault them. Without a doubt a great online retailer.
This is a great store i have bourght a fair few games from these and the customer service is great.
game code came straight away and when i needed assistance they were very helpful and friendly- recommended
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