Do orders usually arrive on time?

Reviews differ. Many positive reviewers describe fast or next-day delivery, while others report delays of several days or longer, missing parcels, or orders that had not been dispatched when expected.

What do reviewers say about customer service?

Experiences are mixed. Some reviewers praise helpful support and quick replies, while many others say emails went unanswered or that it was difficult to get updates about orders.

Is it easy to cancel an order or get a refund?

Some reviewers report receiving a refund promptly, but others describe difficulty getting cancellations confirmed or refunds processed, and problems communicating about returns.

Do products arrive in good condition?

Many positive reviews describe receiving the correct item in good condition. A few reviewers report faulty or damaged products, including components that did not work, and difficulty arranging a replacement or return.

How do reviewers rate the prices?

Some reviewers consider the prices fair or good value, while one reviewer objected to a game's price compared with what they expected to pay. Price feedback is limited and varies by purchase.

What is the ordering experience like?

Some reviewers describe ordering online as easy and report receiving the correct item. Others say their order remained in processing or that they did not receive confirmation or dispatch updates.

Paragon Gaming Reviews

51 reviews

1-10 of 51

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Una

1 review

17 Sept 2026

Still processing

Order stayed processing, and emails went unanswered. Hard to get a cancellation sorted.

Carolyn

GB2 reviews

Review source

26 Dec 2025

No stars if I could

No stars if I could. SCAM. I ordered HORI Racing Wheel APEX (PS4, PS5, PC) 1 Dec 25. £104 taken from my account, order confirmed on email but according to website my order is still ‘processing’. I have emailed several times to request cancellation for full refund. No response. No way of contacting anyone. Disgusting.

Deano

GB1 review

Review source

29 Sept 2025

Back when they were ultimate gaming…

Back when they were ultimate gaming paradise I had no issues. I am currently now been waiting FOUR MONTHS for them to sort an RMA out. The customer service having just one contact is awful, because they NEVER CONTACT. Recently said they're refund it because of how long it's taken, they asked for bank details and I replied, to which I've still heard NOTHING for A WEEK. Returns or RMAs from this company are abysmal.

Mariam Begum

GB3 reviews

Review source

24 Sept 2025

Customer service awful

Customer service awful. Ordered gaming steering wheel with express delivery. Emailed them and they told me it’s not in stock and asked how urgently I needed it. Money had gone through by then so asked for it to be cancelled as if it’s not in stock, I can buy in store with different company. They have yet t email me back and have no confirmed cancellation. Not easy to cancel on website either. They make it harder for a reason. They delivered a different order which now I have to go through the effort to return, but again, they make returns hard as well. Please save yourself the trouble and do not order

Ethan Perkins

GB3 reviews

Review source

24 Jul 2025

Avoid avoid avoid -100 Stars

Ordered the item Monday, with same day dispatch according to the website and next day delivery. Needed it for Friday so thought it’d 100% be here. Wow 1 week later and nothing no update or anything, tried to contact multiple times and nothing. They no longer run a phone line so it’s down to just email which is dreadful. As I’ve had to order the item from else where I’m now trying to cancel the order which again I’m finding very difficult as they just won’t reply to my emails. Please for the sake of yourself just steer clear and don’t risk using this dreadful website.

William Thompson

GB3 reviews

Review source

18 Jun 2025

Good experience

Hi, I bought item near April. At first I did not check that website as I bought it. Unfortunately what started me worrying was huge amount of one star reviews and issues that people had. From my perspective it seems to be a past because I received item a little bit later then I expected but ,support was excellent responded in less than 24h and everything was great. If you are a person that is in similar situation as I was then you shouldn't worry because if you email them your problem would be resolved.

Shaun

GB2 reviews

Review source

18 Jun 2025

Awful company

Awful company, wont reply to email, not a word. DO NOT BUY FROM THEM ITS A SCAM

Debbie Oldfield

GB1 review

Review source

20 May 2025

Won't acknowledge my emails for a RMA…

Won't acknowledge my emails for a RMA code so that I can return my item that was delivered 10 days after placing my order. Didn't help that I didn't even get a confirmation email of order. Took the payment from my bank on 02.05.25,processed my order on the 09.05.25 and delivered my order on 12.05.25.

w b

GB3 reviews

Review source

15 May 2025

Impossible to contact. Zer0 stars

Hi, i can not get in touch with you. You do not reply to emails. Your website will not let me on now and you dont do phone service... i find this out after i purchase something. With zero contact how do i know whata going on with my order? I want my money back

grace

GB7 reviews

Review source

14 May 2025

Paragongaming are scam people out of there money

To people that are buying items on paragongaming please do not buy anything from them they are scammers that have left me with £545 out of pocket bought x box from them and paid for next day delivery did not receive until 1 week later When I received the item it was not working and wanted to send it back was told I need to wait for an authorisation code to send After so many emails going back and forth was told that I cannot return it back as 28 days have passed and will not get a refund as I have opened the box I was expecting an x box that works and not a faulty one I sent the item back and considering taking them to court and a letter that gives them 14 days to reply that I want my money back and instead they send me the same item back SCAMMERS

About Company

Paragon Gaming is a boutique company run by gamers, for gamers.Our mission is a simple one. To provide the best customer service experience that you can find. All your questions will be answered quickly and thoroughly. We are here to help and advise on your next purchase. Once you've decided what your next purchase will be, it will be shipped to you quickly and securely, with every purchase earning you points to be exchanged for a loyalty reward.

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