How quickly do orders arrive?

Many reviewers describe quick delivery, sometimes ahead of schedule, and some mention receiving tracking or order updates. However, a few report long delays or missing items, so experiences are not consistent.

What do reviewers think of the gaming chairs?

Many customers describe the chairs as comfortable, sturdy, attractive, and suitable for their needs. Some report faults or wear, including damaged wheels, loose or split arms, and stitching problems.

Are the chairs easy to assemble, and should I check the size?

Some reviewers say assembly was easy and instructions were helpful. One customer found a chair smaller than expected, while another said its fixed headrest did not suit their height. Checking the product dimensions before ordering may help set expectations.

Do reviewers consider the products good value?

Many reviewers describe the chairs as good quality for the price or fairly priced. Others raise concerns about faults or durability, so value experiences vary.

What happens if an item arrives damaged or faulty?

Experiences differ. One reviewer says a replacement wheel was sent promptly, and another received a replacement arm. Other customers report unresolved faults or difficulty getting a response about damaged or defective parts.

How responsive is customer service?

Some reviewers report helpful, prompt service, including assistance with a replacement part. Others describe unanswered emails or messages and difficulty resolving complaints or refund concerns.

Are returns and refunds straightforward?

Reviewers report mixed experiences. Some describe getting help with a replacement, while others say they had difficulty arranging a return or obtaining a refund, including after repeated attempts to contact the company.

Is www.BoysStuff.co.uk Legit? Reviews & Rating

Julia Rivers

1 review

Verified review

4 days ago

Replacement handled well

A wheel was cracked on arrival, but a replacement was sent promptly with no fuss. That sort of straightforward aftercare made a real difference.

Verified review

CMA

GB7 reviews

Review source

19 Aug 2022

The chair came with a completely…

The chair came with a completely snapped arm rest. Multiple emails and messages to customer services with no resolution. Really disappointed and would not use again. I will contact trading standards soon of they do not contact me with a resolution.

Laura

GB3 reviews

Review source

12 Mar 2022

Disgraceful, avoid them

Would leave No stars if I could. Ordered two different items for my child's gaming chair, a wire and a 9v adaptor. The wire arrived within a few days but no sign of the adaptor. Emailed and was informed that the adaptor was stored in a different location to where the wire was that's why it wasn't sent and the warehouse was now closed for new years! Waited a couple of months and contacted again, emailed to say it still had not arrived, they mailed back asking for the order code, I tried to send it back to them and funnily enough my emails keep now bouncing back to my inbox, tried to call instead because of this and no response. Wasn't an expensive item but its the principle of it, you don't take people's money and not send the product and if you can't send the product you should give a refund. Going by other reviews this is quite a common issue with these cowboys, thief's are what they essentially are. Avoid them and don't bother throwing your money away, you'll be left with nothing to show for it apart from a bad experience.

Netty

GB2 reviews

Review source

12 Mar 2022

WONDERFUL

Great product - it arrived on time and was easy assemble. Son loves it and now Dad is looking for a gaming chair too!! Will definitely be looking at one of the larger office chairs.

A Hill

GB5 reviews

Review source

12 Mar 2022

GREAT CUSTOMER SERVICE

Excellent service. Order arrived ahead of schedule. Unfortunately one of the wheels arrived cracked but within 2 days they kindly dispatched me a replacement with no quibble - just as their website states. Well done Boysstuff

CUSTOMER

GB2 reviews

Review source

12 Mar 2022

Do not buy anything from this company

Do not buy anything from this company. They have no credibility nor do they hold any responsibility. They are currently under investigation.

jamie lowe

GB1 review

Review source

8 Mar 2022

Extremely happy

Extremely happy with my order as my partner broke off the arm of his gaming chair and this was the only place I could find a replacement. Came in perfect condition and packaged well 👍

Dave S

GB11 reviews

Review source

6 Jan 2022

POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE , SENT 15 E-MAILS TO TRY GET A REFUND. REPLIED TO 4 MAKING OUT NOT RECEIVED ANY OTHER IN THE END TO GET MY REFUND HAD TO CONTACT RESOLVE AND CLAIM BACK FROM MY BANK . SHOULD OF REALISED THAT ANY COMPANY THAT STATES THERE REFUND POLICY IS APPROVED BY TRADING STANDARDS SHOULD OF SENT WARNING. I'M SURE TRADING STANDARDS TO APPROVE COMPANY'S , THERE NO QUIBBLE GUARANTEE IS ONLY NO QUIBBLE BECAUSE THEY DONT REPLY WILL NEVER USE THIS COMPANY AGAIN

Doogle Oe

GB2 reviews

Review source

24 Nov 2021

BraZen Phantom Elite Gaming Chair

I purchased two BraZen Phantom Elite PC Gaming Chair's a little over 12 months ago. At first they seemed ok and good value for money but within 12 months the arms started splitting on both chairs the left arm split on my chair and the right arm split on the one I purchased as a gift for a friend demonstrating this is a quality issue as it is happening to both. Contacted the company and they did kindly send a pair of replacement arms but at the same time tried claiming these are not covered under the warranty but can be purchased from their shop, but if I gave them a 5* rating on trustpilot for aftercare they would send them out for free. Not long after this the class 4 lifter failed on the chair purchased for a gift so I contacted the company again and requested a new part to which they tried getting me to purchase the part. I contacted them back and informed them of their obligations under the warranty to which they now ignore my emails, given the history of these chairs I feel it is only a matter of time before the gas lifter goes on my chair. These products are not of good quality and whilst their price may seem lower than other products on the market they are of poor quality and do not stand the test of time. There is no reason why someone who purchases a "gaming chair" should be replacing critical parts of it or the chair as a whole within a couple of years. Finally, many of these 5* ratings on trust pilot for this company are artificial as when the chairs are purchased the company sends out emails offering incentive's and/or payment for 5* reviews such as refunds on postage, I have proof of this and will be forwarding the emails to trustpilot. I will also be contacting the relevant bodies to report the company for not honoring their duties under consumer law in relation to warranties.

Jen

GB3 reviews

Review source

11 Aug 2021

Great buy!

Great delivery, fast and securely packed. Gaming chair is amazing - son loves it!!

www.BoysStuff.co.uk

www.BoysStuff.co.uk

www.BoysStuff.co.uk